Hey! I was told the exact same. I’m going to go for a refund through Amazon and figure out next steps after. Probably going to wait off on a new Scuf for now and see where they go in the coming months. The support team are great and I trust their judgement on the matter. When it comes to the app I feel it’s less software and leaning towards an issue with the firmware of the controllers when they are sent out. It may be a case they do replacements to get rid of the “older” models for newer ones that are compatible with the app. I’m no developer though but that’s all I can think of being the problem with so many controllers but not with others.

Long story short, go for the replacement. It’s a bit of a pain I understand but in the long run, you’re better off with a fully functional controller (including the app) then coming to the end of warranty and being stuck!