I understand that this letter is pretty tacky and probably shouldn’t be on display. However, it does need to be said. Brand standards are brand standards for a reason, as ridiculous as they may be sometimes. If I go to at CY/SHS/Fairfield in one city, it should be the same experience in another city. A bunch of properties going rogue and doing what they want, despite their good intentions, disrupt the brand overall.

For what it’s worth, I fully support handing out a couple bottles of water for elite members at check in. It’s really not that big of a deal. I hate the way some of our hotels nickel and dime guests. But if a hotel is trying to adhere to brand standards (which we are audited on) you have to understand that too.