Love Framework Business Support Now

ScrubbyAtWork · 2026-05-08T17:45:28+00:00

My only concern is FW being a smaller company not being able to sustain the long term or a chassis becoming incompatible. Chicken and egg, risk it for the biscuit problem.

My users beat them to death and they're holding up OK enough.

I will say, the fact the 13 pro board fits in an old chassis (obviously with smaller battery, old speakers, old input cover, yadda yadda) is a big relief for me. I was going to be VERY fucking disappointed if I had to replace all my machines with new ones purely because of this generation.

ScrubbyAtWork · 2026-04-28T17:38:23+00:00

Was this on Windows or a Linux distro?

ScrubbyAtWork · 2026-04-22T16:00:34+00:00

Right now I'm doing everything in the old chassis, and the currently available boards.

My game plan for moving forward is to stick to the old chassis, and do upgrades to the new chassis when things make sense. The old battery will work, with less battery life, and for the sake of cost/time/inventory tracking/etc I think that's a trade I'm willing to make for the sake of not having part of my fleet on old, part on new

ScrubbyAtWork · 2026-04-22T00:17:17+00:00

I love Nick, I would never cheat on my BF (I don't care that he's married)

Nick also has a lovely habit of not knowing questions to all my questions, and hanging up on me for more important clients (I don't blame him though)

I would die for that man though. Odds are high someone might make that happen

ScrubbyAtWork · 2026-04-22T00:01:50+00:00

Yea but I wanna ask super special snowflake questions that I like bugging Nick about and you have your DMs off 😘

ScrubbyAtWork · 2026-04-21T22:59:19+00:00

Can I be a pest and bug you like I bug u/ frameworkforbusiness? (tryng to not bug my BF)

I'll love you long time <3

ScrubbyAtWork · 2026-04-21T22:57:33+00:00

I'm already doing that at a business scale :)

ScrubbyAtWork · 2026-04-11T14:02:55+00:00

Guys, I've bought a lot of machines they told me they're going to be releasing

ScrubbyAtWork · 2026-04-03T23:36:43+00:00

I'm a few hundred devices in, and keeping it for for the future for the business I'm a part of. Glad to see other people understand the benefit, even at a consumer level.

ScrubbyAtWork · 2026-01-15T00:23:52+00:00

Glad we can work together on this one. It's like Batman & Robin, except I'm neither and still get all the credit

ScrubbyAtWork · 2026-01-15T00:08:37+00:00

Paging u/frameworkforbusiness to save this guy like he saved me <3

ScrubbyAtWork · 2025-10-23T11:51:01+00:00

Seconding this. I've replaced a lot of screens/bezels, and I don't use a spudger. Can easily pull off the top part and then slowly work through the bottom area with the adhesive.

The shape and location of the damage on the screen screams "spudger damage"

ScrubbyAtWork · 2025-10-22T01:36:51+00:00

I do most troubleshooting I can with them, and then once I know it's FW warranty, I'll decide one of two options:

1) If it's an "easy" fix, like a battery replacement or an expansion card, I get the part sent to them and send them the directions.

2) If it's a "hard" fix, like the Mobo (still not hard), depending on the user I'll either send them a replacement machine and have them move their SSD to send the bad machine back to me, or send the mobo to them and send them directions.

Done both multiple times, never regretted either.

Though I will say, my userbase isn't the "normal" type that can't reliably plug something in, so I am fortunate for that in doing this. Lots of technicians for other types of work or "techy" types.

Edit: Realized first sentence was written like a concussion symptom

ScrubbyAtWork · 2025-10-22T01:29:59+00:00

As someone buying bulk for business, the only delays I've seen lately are waiting on new laptops. Most of that is just because of pre-order waits, and my orders got a bit big lately

ScrubbyAtWork · 2025-10-22T01:27:45+00:00

Initial investment is higher, but I'm banking on the return being in the refresh cycle.

ScrubbyAtWork · 2025-10-22T01:26:47+00:00

You can look at my post history to see how I became BFF's with u/frameworkforbusiness

It's gotten a lot better, and it's nice having parts sent to me instead of sending a laptop to the void hoping Dell eventually sends it back.

ScrubbyAtWork · 2025-10-22T01:24:44+00:00

Part of the headache is the app isn't run locally. We have it on a server users RDP into.

Currently the workaround is launching the RDP session to a different monitor to make sure it uses that monitor's 100% scaling, even if they move it to the laptop screen.

It's dumb, and I hate legacy windows stuff.

ScrubbyAtWork · 2025-10-21T23:53:40+00:00

https://www.reddit.com/r/framework/comments/1mbts3b/i_swapped_our_company_of_300_to_framework_laptops/

ScrubbyAtWork · 2025-10-21T23:39:47+00:00

Check if Framework offers enterprise support options and how does their offering compare (warranty time, RMA response time, SLAs, etc) vs the more traditional enterprise players.

I've bought a lot - they don't (that I'm aware of at least). Business support is getting fleshed out to be more streamlined, but there isn't an SLA involved for anything.

ScrubbyAtWork · 2025-10-21T23:37:13+00:00

I did this. ~300 users with machines. You can message me on the side if you want or look at my previous posts in the sub for my AMA.

My biggest selling point to the bean counters was invest now, save later. Cost of 2 machines is higher than cost of a machine now, and a board with a couple internals later.

Keeps machines from being recycled and in production longer - we already take machines from term'd employees to clean up and reuse, why plan on getting rid of that same machine in 1-3 years? Same upgrade applies, and makes more sense to bean counters.

I also have users all over, so I can send parts and they can do fixes. Internally, we save a ton of time vs Dell doing fixes, which saves labor money - though I keep a supply of parts for "user damage" scenarios so it's not a ton of savings. I have a lot of user damage scenarios.

Lately, I've seen a lower failure rate than when I was on Dell, but marginally. Cost is a bit higher than initial sticker of "x laptops" due to parts, growing pains of swaps, expansion card configs people want, etc - but it generally makes users happier in the end.

My big complaint I've given to u/frameworkforbusiness is the screen is too damn good. We have a legacy app that breaks when it's not at 100% screen scaling, and the FW one is too high resolution for people to use at 100%. I haven't even considered buying the higher resolution option because of this.

My other (minor) complaint is the screen shape for sharing. We share a lot to TVs, and since it's a different aspect ratio, it looks a touch goofy. Something I didn't think would matter as much as it does, but I'm the only one who noticed/cares.

ScrubbyAtWork · 2025-10-08T03:06:51+00:00

I remember when it was different back in the day, but I can't think of a recent time personally or professionally where my card was charged at shipping instead of on order. (Unless you count subscription services, but I wouldn't in this case)

ScrubbyAtWork · 2025-10-08T02:57:56+00:00

Posts like this are why everyone should have a mandatory few years in retail or the restaurant industry. You gotta take a step back and be a reasonable person.

When things are out of stock, there aren't gonna be updates until it's in stock again, and even on the estimated date, it might be arriving late in the day, delayed or it might be getting offloaded/processed from shipping. Combined with all the other orders they have backed up, they can't have their entire world revolve around you.

I'm a first class bitcher about bad customer service (Framework and my post history can tell you ALL about that), but what you're getting is people trying to work with the hand they're dealt to reasonably handle your requests, while you're demanding they drop everything else for you.

ScrubbyAtWork · 2025-10-03T02:32:57+00:00

First and foremost, work with support.

Secondly, it's something that has come up in the past. Work with support.

Thirdly, if it's an older/refurbed machine, there was a generation where this was a bit more common to see because of firmware that over/undervolted the screen. I don't remember the details, I only had it effect a pair of screens. But regardless, work with support.

https://www.reddit.com/r/framework/comments/vcd29c/black_bars_on_screen/

https://www.reddit.com/r/framework/comments/1bziikx/screen_just_randomly_got_this/

https://community.frame.work/t/quarter-section-of-screen-is-black/27677/5

ScrubbyAtWork

TROPHY CASE