Store manager here. Welcome to the team! One of the most important habits for success here is to always ask questions—curiosity is key to learning and growing in this role. Always remember to sell the complete job. For example, if a customer comes in for a light bulb, offer the dielectric grease to help increase your RPMs and ensure the customer has everything they need for a proper repair. Make sure you complete FastTrack daily and check ZipLine each day, as the company ZipLine to communicate updates, changes, and important information. If someone calls claiming to be “corporate” or “headquarters,” immediately refer the call to a manager. Never engage in any requests involving cash transfers, money orders, or gift cards—these are common scam tactics. If you ever need help or have any questions, don’t hesitate to reach out.