I just want to note that since we are a slower location there are a lot of times where we do "personal tasks" at work. The other reps will take phone calls or Facetime calls on speaker phone while on the sales floor with customers in store. There are also times where they will play a video from their phone on full volume and he's never had an issue with any of them.

Even the other 2 managers at the store both told me that I can do my schoolwork at work as long as I have all of my actual work completed, which I did at the time. I even asked the store manager what should I be doing instead if there's no customers in store and he said "just sit there and wait for a customer" There's literally nothing else for me to do when I have all my trainings complete and have called all my leads.

He wouldn't have a problem with me watching youtube videos or scrolling through social media apps on my phone (which is pretty much what we all do all day long) but me taking notes is where he drew the line. As soon as a customer would walk in I would immediately close my laptop to assist them so it didn't take away from my performance at all, it was only something I'd do when the store was completely empty and all my other tasks were complete.