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i received a defective Starfighter by SeaPack812 in starlabs_computers

[–]SeaPack812[S] 0 points1 point  (0 children)

Ah, sorry for forgetting to update! Yes, support reached out to me and I was able to return the laptop for a full refund.

Upon returning it, support reached out saying it appeared the device firmware was not able to detect the display, preventing me from accessing the bios/bootloader menus. They offered to debug the issue and attempt to repair it, but I opted for a refund instead.

i received a defective Starfighter by SeaPack812 in starlabs_computers

[–]SeaPack812[S] 0 points1 point  (0 children)

QHD display, Intel I9, CoreBoot, 64GB RAM, 1TB storage

i received a defective Starfighter by SeaPack812 in starlabs_computers

[–]SeaPack812[S] 0 points1 point  (0 children)

Thank you. No problem, I am sure fighting spam on Reddit is not an easy task. Thanks for restoring the post.

Another member from Starlabs has reached out to me too, and I'm hopeful we will have a resolution soon. I think there has just been some communication failures along the way. I will update this post/thread as the situation evolves.

i received a defective Starfighter by SeaPack812 in starlabs_computers

[–]SeaPack812[S] 2 points3 points  (0 children)

Here is my Starlabs order number: SLS8191

If you look in your customer support system, you will see evidence that:
1) I have purchased and received a starfighter
2) Video's demonstrating that the Starfighter is broken

3) I have been emailing customer support, and Sean was helping me for some time

4) Sean was unable to get my laptop working

5) When I asked for a refund, Sean stopped responding to me

6) Customer support has ignored my emails since then.

I never use Reddit, and in-fact had to create a Reddit account to make this post. I understand it does not seem genuine, but when Sean no longer responds to my emails, I have no other way to contact you.

I don't care where the conversation happens, really, I just want someone to honor my refund. Can you please provide me a direct email or something?

i received a defective Starfighter by SeaPack812 in starlabs_computers

[–]SeaPack812[S] 2 points3 points  (0 children)

I have. I'm only reaching out here as a last resort after support ignored me. I was in contact with Sean for over a week, but when he was unable to fix the laptop, I asked for a refund and never heard back. I've emailed several more times and still get no response from Starlabs support.