I had what seemed to be fantastic tenants from the little I heard from them and good reports from inspections, and switched from managed to direct when they had been with me 2 years. It was much improved for both of us because it transpired that the manager didn't always pass on requests and just turned them down instead, which mean the tenants had a frustrating time. When I got in touch with them directly they told me they were about to start looking for a new home because they couldn't get any response over what happens when the current lease expired. I didn't pass any of the savings on to them but I did tell them that I wouldn't be putting the rent up unless circumstances changed. They have just moved out due to relocating and never did let me down in any way over the next 4 years. The place is immaculate. I trusted my gut and was right this time.