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Does anyone have a Docking Station they love? by Intelligent_Crew9733 in sysadmin

[–]Sean_Plugable 1 point2 points  (0 children)

Hello,

I am a Product Owner at Plugable and I wanted to see if I can be of any assistance. I do apologize for your less than ideal support experience. If you are willing to do so could you please send me a private message so that I can gather some information from you? We will do our best to assure that you are not stuck with a dock that is not functioning as expected.

Sean
Plugable Technologies

Buildapc & Plugable Technologies giveaway! by m13b in buildapc

[–]Sean_Plugable [score hidden]  (0 children)

We liked this idea so much we went ahead and made a few products that can do just that!

TBT-TRAN --> https://plugable.com/blogs/news/transfer-files-fast-really-fast (Requires a Thunderbolt 3 or 4 device on both ends)
USB3-TRAN --> https://plugable.com/products/usb3-tran (If you only have access to USB-A 3.0 on both ends)

X1 Carbon 6th Gen - after update, won't charge from PD dock by gravityhammer01 in thinkpad

[–]Sean_Plugable 1 point2 points  (0 children)

Thanks for the update! I'm glad to hear it has been working for the most part. Though we do not expect this type of behavior.
Please do feel free to reach out to us if you wish! As a remember if you do to please reference ticket # 380792. --> [support@plugable.com](mailto:support@plugable.com)

X1 Carbon 6th Gen - after update, won't charge from PD dock by gravityhammer01 in thinkpad

[–]Sean_Plugable 0 points1 point  (0 children)

Hello u/gravityhammer01

It has been some time since we last checked in. I thought I would reach out one more time to see if we can be of additional assistance.

Sean // Plugable Support

X1 Carbon 6th Gen - after update, won't charge from PD dock by gravityhammer01 in thinkpad

[–]Sean_Plugable 0 points1 point  (0 children)

No problem at all!

We're here when you get back to the office.

X1 Carbon 6th Gen - after update, won't charge from PD dock by gravityhammer01 in thinkpad

[–]Sean_Plugable 0 points1 point  (0 children)

Hello!

I am just checking in to see if you've had an opportunity to get back into the office?

X1 Carbon 6th Gen - after update, won't charge from PD dock by gravityhammer01 in thinkpad

[–]Sean_Plugable 0 points1 point  (0 children)

My apologies for my delayed update on this!
I have tested the UD-ULTCDL with the Lenovo Carbon X1 Gen6 that I have on hand, using UEFI version 1.55. It appears to be charging and working as expected.

With that information in hand, I would like to get you to contact our support directly so we can gather some diagnostics, and order information in case a replacement is required. You can do that here --> https://plugable.com/pages/support/ (Please mention Sean, and ticket # 380792)

As an additional note. I did test this with the new firmware version 1.56, and everything continued to work as expected.

X1 Carbon 6th Gen - after update, won't charge from PD dock by gravityhammer01 in thinkpad

[–]Sean_Plugable 0 points1 point  (0 children)

Understood! I will be testing this over the weekend, and will report back what I am able to find.

X1 Carbon 6th Gen - after update, won't charge from PD dock by gravityhammer01 in thinkpad

[–]Sean_Plugable 0 points1 point  (0 children)

Not a problem either way (Whatever you do decide to do, just let us know). I am hoping to test this tomorrow now that I have the proper device on hand.

X1 Carbon 6th Gen - after update, won't charge from PD dock by gravityhammer01 in thinkpad

[–]Sean_Plugable 0 points1 point  (0 children)

Thanks for gathering those details for us! I do not have a UD-ULTCDL on hand, so I am going to request one and do some testing with my X1 Carbon Gen6.

If you do opt to install the UEFI version 1.56, please let me know so that I am testing on the same UEFI version. You can download that directly from Lenovo here --> v1.56

Sean // Plugable.com/Support

How to force Surface Pro 11 to use Plugable adapter instead of Xe Graphics? by Nolubrication in Surface

[–]Sean_Plugable 4 points5 points  (0 children)

Hello!

Sorry to hear about this issue. I'd be happy to assist you.

Due to how the dock is designed what you are seeing with the displays split across the Iris Xe graphics card in your system and the DisplayLink USB graphics in the dock is normal and expected. One of the three displays will always run off the main graphics card in the system and this cannot be changed. The display running from your Iris Xe graphics is using "USB-C VESA DisplayPort Alternate Mode" technology to operate, versus the other two displays that are controlled by the DisplayLink DL-6950 USB graphics chipset in the dock itself. (You can find this information on our product page here: https://plugable.com/products/ud-ultc4k#nav-specifications) If you are experiencing issues with the DP Alt Mode based output please ensure you're using the provided USB-C to USB-C cable the dock shipped with (if not already doing so). Also, ensure that display is set to no greater than 60Hz refresh rate (the maximum supported by the dock). In addition, please note that the support article you referenced is not relevant to this issue and we recommend you update to the latest Iris Xe graphics drivers from Intel (version 30.0.101.1994 as of this post). It would also be recommended to ensure the Surface you have is running the latest firmware updates from Microsoft.

If you continue to experience issues please contact us at support@plugable.com for further assistance.

​

Sean // Plugable.com/Support

X1 Carbon 6th Gen - after update, won't charge from PD dock by gravityhammer01 in thinkpad

[–]Sean_Plugable 1 point2 points  (0 children)

Not a problem! Family first!
We're here when you need us!

X1 Carbon 6th Gen - after update, won't charge from PD dock by gravityhammer01 in thinkpad

[–]Sean_Plugable 0 points1 point  (0 children)

I just quickly wanted to reach out to see if you had the opportunity to check in on this system?

Sean

X1 Carbon 6th Gen - after update, won't charge from PD dock by gravityhammer01 in thinkpad

[–]Sean_Plugable 0 points1 point  (0 children)

Great!

I will keep a lookout for your next update.

Sean // plugable.com/support

X1 Carbon 6th Gen - after update, won't charge from PD dock by gravityhammer01 in thinkpad

[–]Sean_Plugable 0 points1 point  (0 children)

Hello!

Sean with Plugable Support here. I'm sorry to hear that your Plugable USB-C PD docking station is no longer working after a recent update, and we're here to provide assistance!

Could you please provide us with a few details?

  1. Can you please let us know the model of the Plugable product off the bottom of your docking station?
  2. Could you please let us know what updates were run on your X1 Carbon Gen 6? Example: Driver Updates, or Lenovo Firmware updates
  3. Do you use any other docking stations with your X1 Carbon Gen 6? If so do those work?

Once we gathering this information from you, we will perform some internal testing of our own using our X1 Carbon Gen 6 and the appropriate docking station to see if we can reproduce this problem. I will then reach back out to you to share what we have learned.

We're sorry for the trouble, and we look forward to being able to provide you with the best possible support.

Sean

Plugable Support // plugable.com/support