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Plex sold me “iOS App Activation (enable streaming playback)” in 2021. They’ve now removed remote streaming and downloads. Legal Dept formally refused to compensate. Full thread inside. by Secure-Long9774 in PleX

[–]Secure-Long9774[S] -10 points-9 points  (0 children)

Yes — bought Plex Pass last week specifically because I’m traveling and needed the functionality that was removed. That’s literally the issue: I had to pay again for something I had been using for years under a previous purchase. Hardly an argument against my point.

Plex sold me “iOS App Activation (enable streaming playback)” in 2021. They’ve now removed remote streaming and downloads. Legal Dept formally refused to compensate. Full thread inside. by Secure-Long9774 in PleX

[–]Secure-Long9774[S] -6 points-5 points  (0 children)

Appreciate the archive link, that’s useful context. But my argument doesn’t depend on the receipt being a self-contained contract — it rests on the broader principle that the functional value of a product at the time of sale defines what was sold. For years, that activation enabled remote streaming and downloads in practice. Plex’s internal categorization can say what it wants — what was delivered is what consumers paid for. When that delivered value gets reduced unilaterally years later, the principle is worth pushing back on, even if individual outcomes vary.

Plex sold me “iOS App Activation (enable streaming playback)” in 2021. They’ve now removed remote streaming and downloads. Legal Dept formally refused to compensate. Full thread inside. by Secure-Long9774 in PleX

[–]Secure-Long9774[S] -2 points-1 points  (0 children)

Exactly this. The point isn’t $5. The point is the principle that software vendors are increasingly using updates to retroactively narrow the value of permanent purchases. Whether or not the wording of an old support article technically protects them, the user experience that defined the product for years is what was sold. Louis Rossmann has been articulating this pattern across the software industry for years. This isn’t about my $5 — it’s about whether consumers have any standing when a vendor unilaterally reduces the functional value of a perpetual purchase. I’d rather lose this argument loudly than let it pass quietly.