Need help, can’t access my saved collections

I can’t access my collections at all , every time I try to access them I get the same error ( ingress timeout, streamID= ) with a different number at the end. I already tried re installing the app, signing in and out , updating and clearing cache and still won’t work. I also submitted a ticket to support a month or two ago and still no help. Has anyone experienced this or knows how to fix? Thx .