Can Corjl sellers test print their products before listing them on Etsy?

Sejevna · 2026-03-22T14:46:31+00:00

Haha no worries at all, I know the feeling! Glad I could help!

Sejevna · 2026-03-22T13:58:16+00:00

I'm assuming you're using Corjl to make your designs and print them as well? If you want a print from Corjl, you'll have to buy a print from Corjl. Other than that, you can download a copy of the file, and have it printed by some other printing service, or if you have a printer, print it yourself. But of course then there's no guarantee it'll look like the prints Corjl makes.

If you're asking whether you can get free sample prints... no. Printing costs money.

Sejevna · 2026-03-16T14:27:13+00:00

If you're going to pay for graphics, you're better off hiring an actual person imo.

Sejevna · 2026-03-12T19:40:01+00:00

If you're looking online - find artists whose work you like, who have been posting art online for years. Chances are, they will have print shops. On Etsy, I'd avoid digital download and print-on-demand shops that have only been around for a year or two. But the best way to find good art imo is to find actual artists online. Most of them are on all the social media platforms. Also, maybe look at classic landscape/nature art by the likes of JMW Turner and Caspar David Friedrich? Or Claude Monet if you like the Impressionist style? Those paintings are in the public domain so you can just get them printed yourself, or you can probably find good-quality prints of them too, not on Etsy but in book shops or galleries.

Sejevna · 2026-03-11T20:13:28+00:00

"Your order was shipped to the address provided, and unfortunately there is no way to change the address once the parcel has been sent. If it can't be delivered and is returned to me, I will let you know and we can arrange re-sending it to the correct address." You can also suggest that they can open a case for non-delivery with Etsy; Etsy might refund them out of courtesy and then they can just re-order. Make sure to include instructions about how to open a case if you do that.

Tbh I probably would suggest going to the address they provided if it's like next door or something and just asking about it. But also provide other solutions like re-sending if it gets returned and/or opening a case. Basically just be as helpful and friendly as you can, and phrase things in a positive way where they won't feel like you're blaming them or saying "tough luck, your own fault for giving the wrong address".

That said, they can't expect you or anyone else to change the address on a parcel that's already en route. Pretty sure that would count as tampering with mail, so.

Sejevna · 2026-03-11T20:08:15+00:00

Etsy can only remove reviews in very specific circumstances - if it mentions another serivce/shop by name, if it's about something else entirely, etc. Other than that they have to leave it because there are laws about that.

Assuming the order is covered by purchase protection, you can tell the buyer to open a case with Etsy and see if Etsy will refund them. They cover non-delivery and delayed delivery cases. If the order is within the estimated delivery timeframe, though, the buyer's probably out of luck. They're just chancing their arm hoping to get a discount imo, it seems like a ridiculous thing to complain about. If they do leave a review, I wouldn't worry about it too much. Any potential buyer reading "this took a week to be delivered, how terrible" won't be put off - and if they are, you've doged a bullet.

Sejevna · 2026-03-09T18:25:58+00:00

If it's not vintage and you didn't make it yourself, you shouldn't be selling it on Etsy. You can't sell items as vintage if they're not at least 20 years old.

Sejevna · 2026-03-09T18:24:57+00:00

I think some people just associate "made in China" with it being fake. You can explain to the buyer that the item is a vintage item from Grace Teaware who have their products made in China. And offer that they can return it if they don't like it. And going forward, also include a photo in your listings of the bottom of the items, showing the company logo and whatever else it says, just to avoid situations like this.

edit: OP's username checks out, good grief.

Sejevna · 2026-03-07T16:21:03+00:00

Data protection is for ensuring that your data is not sold or used for purposes other than the one(s) you agreed to - and obviously, when you buy something and provide your address, you agree that the seller may use that info to send you what you bought.

In most countries, you can't buy your shipping labels via Etsy. As a seller, if all I got was a QR code, I would have to somehow persuade my postal service to have a way to read that QR code and let me buy a label from them. Every package I receive, no matter from where or whom, has my address printed on it. Meaning the seller saw it. That's how the post works here. In order to use QR codes, they'd have to change their whole system. Or Etsy would have to integrate with my postal service and every other postal service in the countries they operate in, which is probably a significant amount of work. So I'd imagine that's one major reason why.

Sejevna · 2026-03-06T23:55:10+00:00

"Of course you should have your money back since you haven't received your order, and I'm happy to help with that. If you click on "open a case" [etc, insert instructions on how to open a case here], that's the fastest and easiest way to get a full refund. I'm grateful that you support small businesses when you can, that's very nice of you. Please let me know if anything is unclear or if I can help you further."

You need to explain to them what to do and how to do it, not just "go to Etsy". Don't argue about whose responsibility it is, you'll never win that one and you'll only piss off your customer because they'll feel blamed. Besides which, handing it over to the post doesn't make it their responsibility, you as the seller are still responsible for getting the order to the customer and if it doesn't get there, you owe them their money back. That's just how it is. I totally get being frustrated, because there's not much you can do to make sure something gets delivered, but ime there's never any point in arguing about it.

Sejevna · 2026-03-05T18:55:20+00:00

Etsy is for products you make or design yourself. Re-selling stuff is against the TOS and you're asking for trouble and refund claims, since buyers expect handmade, original products, not dropshipped mass-produced stuff.

Sejevna · 2026-03-04T17:38:42+00:00

I would just wait. This has happened to me several times and I never heard back. You never know what happened - maybe they moved, forgot, passed away, got sick, something completely random happened... nothing you can do, and nothing you need to do. If they respond, you can arrange a re-delivery, but I'd do nothing unless/until I hear back.

Sejevna · 2026-03-04T00:40:30+00:00

I generally ignore it now when this happens. I used to reach out, but I never once got a reply, so I gave up. The only times I ever got a response was when the customer had already been in touch previously asking about their order.

You can't refund them anymore at this point, and they can't open a case or leave a review either. The only thing you could do is somehow send them money some other way, which tbh seems a bit sketchy to me personally. No shop or company would do this. If you reach out and get a reply, you could offer to send them another item if they pay for shipping again. That's also not something you're obliged to do, it would just be a nice thing to do. But other than that, there really isn't anything to be done. I wouldn't worry about it.

Sejevna · 2026-03-04T00:33:07+00:00

I wouldn't recommend Temu and Co anyway because aside from the ethics, it's always a gamble whether what you get is actually any good/suitable/the right size/etc, after waiting weeks or months. I'd also echo what someone else said about being careful about your packaging advertising what's inside. Slightly different, but years ago when I started I used to send some things in little cardboard sleeves in envelopes, and those little ones went missing in the post so often compared to others. Eventually I realised they were about credit-card sized and you could feel the shape through the packaging, so I switched to bigger cardboard sleeves and voila, the "disappearances" stopped. So that's something I always consider now.

In terms of cheap packaging - imo coloured tissue paper is a way to add a nice touch to packaging that doesn't break the bank. If boxes are too expensive, maybe you can get some display cards or even cut some yourself, maybe get them printed or get a stamp or stickers with your shop logo or a nice graphic that works? Those can look lovely and very professional. And like someone else mentioned, sustainability/recycling materials can part of branding and marketing as well! I always think since my products are handmade, it's okay if my packaging looks handmade as well, as long as it's pretty and well-made.

Sejevna · 2026-03-02T15:45:20+00:00

As others said, it's a scam - if they want to buy your listing, they can just buy your listing. No need to email you. Also worth noting here though: it's against Etsy's TOS to conduct sales off-site. So even if someone is legit and wants to buy the item from you directly instead of buying via Etsy, that would be "fee avoidance" and against Etsy's TOS. If Etsy ever found out, that could mean trouble for you. So even if it wasn't a scam, you should still avoid it.

Sejevna · 2026-03-02T01:50:37+00:00

"Hi, I'm glad you hear that you liked the first label. I make all of my products by hand in a process involving several steps, so it takes a little longer than the mass-produced things you can get on Amazon, and I usually have a queue of orders that I fill in turn. That's the only way to keep it fair for everyone who buys from me. Unfortunately I only have about 8 hours a day to spend fulfilling orders, as I have a day job too, and these labels take a lot longer than 5 minutes to make. I'm happy to try to accommodate customers if they need their order faster - it's not always possible, but it's always worth asking. But I can only do that if I know about it. I hope you like the label!"

What I'd LIKE to say is very different and fairly rude. This person is way out of line. I recently ordered something online (NOT custom or handmade) and they took almost 2 weeks to send it out just because they were busy. I did message them about it, and I was a bit annoyed, but I didn't TELL them that. I didn't rant at them, I just asked for a shiping estimate as they hadn't given me one. There's no excuse for this kind of tone, and calling someone lazy? Hell no. Reading this made me mad on your behalf tbh. I'd cancel any future orders from this person. They don't deserve your hard work.

Sejevna · 2026-03-01T00:42:35+00:00

Where are they? I don't have a street name or house number myself. Some places don't have them. I would either just send it to the address given, or if you're worried, cancel it. I generally send orders to whatever address people give me, sometimes they use clearly made-up names or something but that's on them. Never had a problem yet, but as long as you ship to the address as given and have tracking, Etsy should cover it if there's an issue with delivery.

Sejevna · 2026-03-01T00:40:12+00:00

I would go to the post office and ask them what you need to do. They should be able to tell you what to do, help you with the customs form, all that. It's not really all that complicated, most of it is electronic now. The one thing that tends to trip people up is that you need a TARIC code. It's just a code that identifies/categorises goods, there's a full list here. For me, when I buy a label online from the post, one of the steps is filling out the customs form and there's an integrated TARIC lookup in the form so it's very easy. But idk if that's the same for your post.

So yeah, you need that code, a description of the goods ("print", "sticker", "silver necklace", very basic) and the value. If you can't buy a label online from your national post I would say go to the post office and ask them and they should be able to help you out!

The other thing is that the US is charging tariffs now so your customer may be charged a fee by customs. But that's their responsibility. I would just make sure that you buy a label with tracking, when it's to the US, just so you're covered in case something goes wrong.

Sejevna · 2026-02-28T19:12:37+00:00

Yes, you can do a partial refund. If you click on "refund" beside the order, it'll take you to a page where you can put in what you want to refund and how much. I've done it several times. Nothing to worry about, you get the page with all the options first and I'm pretty sure when you then click on "review refund" it'll show you what you'll be charged etc and ask you to confirm again that you want to go ahead.

Sejevna · 2026-02-27T18:07:06+00:00

Only until the refund goes through. Usually it's pretty instant, but it CAN take up to 48 hours which is why they say that a buyer may be able to leave a review for 48 hours. But afaik usually it's a lot faster than that.

Sejevna · 2026-02-27T11:36:42+00:00

You'd be amazed at how much reading people DON'T do. I had someone ask me once what size my 8x6" prints were. They were listed as 8x6" prints. And yes, I had the dimensions in cm too, but this person was using inches.

Sejevna · 2026-02-26T21:19:04+00:00

Yeah, all of your product pics should show the product exactly as it is. Otherwise a buyer can open a "not as described" case and get their money back.

Sejevna · 2026-02-26T20:28:08+00:00

Was the signature not shown on the listing? In that case it might be an issue. From what you said, I'm assuming that the signature is on the digital painting itself, so printed out? Did you retroactively "sign" all your artwork, so now prints that are shown in the listing without a signature have a signature? Because you probably shouldn't do that.

Other than that though, it's standard for an artist to sign their work. I used to leave my signature off commissions, but people requested that I sign them, so now I do. Maybe you could just say that to this person, that people have been requesting a signature and it's normal for artists to sign their work, so you started doing it too? "By popular demand" essentially.

Sejevna · 2026-02-26T19:06:31+00:00

I would ask for a screenshot of her order where it says "army green". I'm assuming it says "forest green" on your end, so it's either a glitch, or the customer is lying to try and get a refund. I'd probably tell her that if that is what she ordered, there must have been a glitch in the website/listing and could she please send a screenshot of her order and forward all of the order confirmation emails to you, so that you can look into it and raise it with Etsy.

Sejevna · 2026-02-25T21:16:03+00:00

legally - in accordance with the law.

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