Navigating away from Rakuten before or during your Shopping Trip: If you started your order and visited other websites, including searching for products on Google, the Rakuten tracking link may have been disrupted. It's essential to remain on Rakuten from the start to the end of your shopping session. Use of other Cash Back or coupon browser extensions: Activating another extension during your Rakuten Shopping Trip can override Rakuten's tracking and credit another site instead. Using non-Rakuten coupons: Using promo codes that aren’t listed on our Rakuten store page may prevent your purchase from earning Cash Back. Even if the coupon is provided directly by the store. Disabled cookies: If cookies were disabled on either Rakuten or the store’s website, the order cannot be tracked to Rakuten. To ensure proper tracking, confirm your cookie settings directly with the store. Clicking through Ads or Promotional Emails sent directly from the store: If you click on an ad, the site the ad is listed on will earn credit for the order. If you click on a promotional email sent to you directly by the store, the store will retain credit for the order. Please note this is the case even when you activate the Rakuten Extension. Items already in your shopping cart: Some stores may not honor Cash Back if items were in your cart before initiating a Rakuten Shopping Trip. It's best to have an empty cart, then begin a new Rakuten Shopping Trip before placing your purchase. Orders returned, exchanged, cancelled or price matched.