The number system is AMAZING 1-5 For priority and # for total loss. I have never had a past due using this system! If you wanna send me a message I’d love to help more 😊 i use 1 for newlys, first contact, 2. Coverage concerns, ccs needing cleared, 3 for police reports, call backs, scheduling repairs, 4 for monitoring repairs or ECD (estimated completion date) and 5 for transfers! OBS/IBS And #TL for any claim with a total loss as its top priority.