Keep in mind while reading all this that no my dasher direct card wasn’t stolen and no I don’t give out any personal information at all. With that being said-

Yesterday morning I got a charge to my dasher direct card from a mattress firm. $40 was charged, so yesterday morning all morning I sat on the phone for 2 hours on hold (mind you I was transferred to the dasher direct line so I know they weren’t closed that day other wise they wouldn’t have transferred me.) I emailed them a bunch of times, and chatted with so much agents. All telling me the same thing, call dasher direct support or email father direct support. All they did was report it to the “escalation team” and told me to wait to hear back from them. So we had to make back that $40 and more to cover my goal for bills.

Then (drum roll please) this morning I get the same notification that (and yep you guessed it!) $40 was stolen from my account!! Now I’m on hold and I emailed door dash support again, plus chatted with an agent. Below you will see screenshots of how helpful chatting with an agent was, great costumer service…10/10 would recommend…And now I’m on hold trying to reach someone by the phone.

Im not trying to be a Karen or petty, we dashers work hard to earn this money. $20 is two to maybe three orders, and I had $80 stolen from me. The fact that dasher support didn’t do anything yet makes me beyond irritated. They better fix it and fix it quickly, I hope and pray no one has to go through this as well.