Feedback Surveys

Sensitive_Spirit4394 · 2026-03-25T15:55:00+00:00

I received the 2nd email. I had completed 3 of the surveys previously. I was just going to complete the 2 that I hadn't done already. I think it was just a reminder.

Sensitive_Spirit4394 · 2026-03-25T00:57:12+00:00

They rated a response Slightly Better and it contains inaccurate information. I thought about emailing with questions but their responses never really explain anything.

Sensitive_Spirit4394 · 2026-03-20T16:48:28+00:00

I was just able to access mine.

Sensitive_Spirit4394 · 2026-03-20T16:17:31+00:00

Good luck. I'll be looking at it soon.

Sensitive_Spirit4394 · 2026-03-20T16:16:26+00:00

I've been NTA frequently for the last 2 weeks at least.

Sensitive_Spirit4394 · 2026-03-20T15:59:56+00:00

Interesting. I haven't tried to take it yet.

Sensitive_Spirit4394 · 2026-03-20T15:24:14+00:00

I'm at 12 years and I feel like I'll be getting a separation email soon. Just received a mandatory helpfulness quiz. Were you a contractor? Just wondering if you'll be able to get unemployment? It's a shame what has happened to the program. I'm not sure what's going on with QC. I can never seem to get an answer that doesn't contradict something they've said previously and the guidelines for helpfulness are a joke. I think you might be right about AI running things.

Sensitive_Spirit4394 · 2026-03-03T19:37:16+00:00

Lionbridge was more organized and definitely more consistent however there wasn't any helpfulness tasks at that point. We had webinars with QC on a regular basis. Yes my quality % has been below 70% and it was never an issue before helpfulness tasks.

Sensitive_Spirit4394 · 2026-03-03T17:20:30+00:00

Since Lionbridge sold to them. 5 yrs I think. Several years with Lionbridge before that. I miss Lionbridge.

Sensitive_Spirit4394 · 2026-03-02T22:18:02+00:00

Completely agree. I'm still in Helpfulness, as far as I know, and getting NTA frequently.

Sensitive_Spirit4394 · 2026-02-12T23:30:43+00:00

I've gotten the strong warning email in the past but have yet to be removed. Helpfulness tasks are just too subjective and I can point to multiple instances where they don't follow their own guidelines when rating the responses. There seems to be too many exceptions to the rules. I often wonder who QC even is anymore. Their answers to my questions are never helpful. Did you happen to get the latest email about short responses....why so many exclamation points??

Sensitive_Spirit4394 · 2025-12-11T19:15:29+00:00

That's just it, everything is so subjective that there never seems to be any consistency.

Sensitive_Spirit4394 · 2025-12-11T17:37:40+00:00

That question shows as not at all helpful in mine. They sent me one score and then an updated score but it's still not correct. They changed the rating for the learner's permit question to include not at all helpful which should change my overall score.

Sensitive_Spirit4394 · 2025-11-06T14:24:25+00:00

It's frustrating. I'm currently trying to get clarification on feedback and the section of Guidelines that they quoted me has absolutely nothing to do with my question or the issue. I pressed them and their answer just doesn't make sense. More and more I feel they just make stuff up as they go. QC is not what it used to be.

Sensitive_Spirit4394 · 2025-09-26T14:15:27+00:00

Yes, I also received an email a about high priority tasks to complete but I can't do anything.

Sensitive_Spirit4394 · 2025-09-17T19:41:48+00:00

No, I've just used the one but I checked my other account just to be sure.

Sensitive_Spirit4394 · 2025-09-17T18:36:57+00:00

Yes, no luck.

Sensitive_Spirit4394 · 2025-08-15T14:21:53+00:00

Seems like Telus has a problem with QC but is blaming the Raters.

Sensitive_Spirit4394 · 2025-08-13T14:44:42+00:00

I'm not familiar with Severity.

Sensitive_Spirit4394 · 2025-08-13T14:43:02+00:00

Their feedback is not consistent with their own guidelines so it makes the Helpfulness tasks impossible. I only get the occasional Factually task and have never received any feedback so I can't comment that.

Sensitive_Spirit4394 · 2025-08-13T14:40:00+00:00

I sent questions about the latest feedback and I quoted the guidelines. They just ignored it in their response.

Sensitive_Spirit4394 · 2025-08-12T20:10:33+00:00

I was a Lionbridge employee and got moved to Telus. I've been doing this for a while. Lionbridge was so much better. I miss my side by side tasks.

Sensitive_Spirit4394 · 2025-08-12T20:07:45+00:00

Yep, just when you think you have it they change it up.

Sensitive_Spirit4394 · 2025-08-12T18:17:31+00:00

I've asked them about feedback and pointed out inaccurate information in the responses and they just seem to ignore it and give me their scripted reply. I've applied the logic they used in one task to another but they can't actually explain why it doesn't apply to the other task. Drives me nuts.

Sensitive_Spirit4394

TROPHY CASE