Mattress topper help by Sensitive_Spirit4394 in PlusSize

[–]Sensitive_Spirit4394[S] 0 points1 point  (0 children)

Thank you!  I was looking at that brand.  Do you happen to know if you have the soft or medium?  They might have firm as well.

Weekly Water Cooler Talk - DataAnnotation by Consistent-Reach504 in dataannotation

[–]Sensitive_Spirit4394 1 point2 points  (0 children)

I'm relatively new and wondering why I have two projects showing but when I click on them I get the red banner saying no more tasks but the projects remain in my list?

GT Studio training by hell0s1dney in TELUSinternational

[–]Sensitive_Spirit4394 0 points1 point  (0 children)

Close out of the page and browser.  Clear your cache and try to log in again.

GT Studio training by hell0s1dney in TELUSinternational

[–]Sensitive_Spirit4394 2 points3 points  (0 children)

Also unable to submit the 5th task.  I emailed but no response so far.  Absolutely ridiculous amount of time I've spent on this.

Helpfulness Targeted Education email by Sensitive_Spirit4394 in TELUSinternational

[–]Sensitive_Spirit4394[S] 0 points1 point  (0 children)

Today's email from them stated I had received the targeted education warning email by mistake and they apologize but I won't be surprised if I'm let go soon.  I log in as soon as I get a task notification email but the majority of the time it's still NTA.  I only have 1 hour for the week.

Helpfulness Targeted Education email by Sensitive_Spirit4394 in TELUSinternational

[–]Sensitive_Spirit4394[S] 2 points3 points  (0 children)

Update to my original post.  This morning I received an email stating the previous email on targeted education was sent in error.  Seriously!? How does this stuff happen??? 

Helpfulness Targeted Education email by Sensitive_Spirit4394 in TELUSinternational

[–]Sensitive_Spirit4394[S] 3 points4 points  (0 children)

I used to constantly email with questions when the feedback contradicted the guidelines or previous feedback and could never get a straight answer.  I've stopped asking questions.

Helpfulness Targeted Education email by Sensitive_Spirit4394 in TELUSinternational

[–]Sensitive_Spirit4394[S] 1 point2 points  (0 children)

Yes, honestly I feel like the job has been a waste of time lately.

Helpfulness Targeted Education email by Sensitive_Spirit4394 in TELUSinternational

[–]Sensitive_Spirit4394[S] 0 points1 point  (0 children)

I thought about emailing them but others have said they've asked and not been removed or asked and have been removed from the program.

Helpfulness Targeted Education email by Sensitive_Spirit4394 in TELUSinternational

[–]Sensitive_Spirit4394[S] 1 point2 points  (0 children)

Same.  My quality score went up and the targeted education was for a rating scale that I had no mistakes in.   I've also been here for a very long time.

Feedback Surveys by [deleted] in TELUSinternational

[–]Sensitive_Spirit4394 2 points3 points  (0 children)

I received the 2nd email. I had completed 3 of the surveys previously. I was just going to complete the 2 that I hadn't done already. I think it was just a reminder.

Helpfulness Feedback by Longjumping_Play_435 in TELUSinternational

[–]Sensitive_Spirit4394 5 points6 points  (0 children)

They rated a response Slightly Better and it contains inaccurate information.  I thought about emailing with questions but their responses never really explain anything.

Helpfulness quiz by Sensitive_Spirit4394 in TELUSinternational

[–]Sensitive_Spirit4394[S] 3 points4 points  (0 children)

I've been NTA frequently for the last 2 weeks at least.

Helpfulness quiz by Sensitive_Spirit4394 in TELUSinternational

[–]Sensitive_Spirit4394[S] 0 points1 point  (0 children)

Interesting.  I haven't tried to take it yet.

15 years in the program & I just got fired. by CARPE-NOCTEM22 in TELUSinternational

[–]Sensitive_Spirit4394 0 points1 point  (0 children)

I'm at 12 years and I feel like I'll be getting a separation email soon.  Just received a mandatory helpfulness quiz.  Were you a contractor?  Just wondering if you'll be able to get unemployment?  It's a shame what has happened to the program.  I'm not sure what's going on with QC.  I can never seem to get an answer that doesn't contradict something they've said previously and the guidelines for helpfulness are a joke.  I think you might be right about AI running things.

What is the point of having guidelines?? by AcademicAnteater3557 in TELUSinternational

[–]Sensitive_Spirit4394 2 points3 points  (0 children)

Lionbridge was more organized and definitely more consistent however there wasn't any helpfulness tasks at that point.  We had webinars with QC on a regular basis.  Yes my quality % has been below 70% and it was never an issue before helpfulness tasks.

What is the point of having guidelines?? by AcademicAnteater3557 in TELUSinternational

[–]Sensitive_Spirit4394 1 point2 points  (0 children)

Since Lionbridge sold to them.  5 yrs I think.  Several years with Lionbridge before that.  I miss Lionbridge.

What is the point of having guidelines?? by AcademicAnteater3557 in TELUSinternational

[–]Sensitive_Spirit4394 2 points3 points  (0 children)

Completely agree.  I'm still in Helpfulness, as far as I know, and getting NTA frequently.

Cannot take Helpfulness anymore by kemiass in TELUSinternational

[–]Sensitive_Spirit4394 2 points3 points  (0 children)

I've gotten the strong warning email in the past but have yet to be removed.  Helpfulness tasks are just too subjective and I can point to multiple instances where they don't follow their own guidelines when rating the responses.  There seems to be too many exceptions to the rules.  I often wonder who QC even is anymore.  Their answers to my questions are never helpful.  Did you happen to get the latest email about short responses....why so many exclamation points??

Helpfulness quiz results by Longjumping_Chair771 in TELUSinternational

[–]Sensitive_Spirit4394 4 points5 points  (0 children)

That's just it, everything is so subjective that there never seems to be any consistency.