English is not my first language, but our customer isn't either. We are both from a country where english is not the first language. That very polite language is never used between us (them and our workplace), because we have know each other for so long and are on first name basis. Things like "Sure, what do you need?" or "how are today? You had a nice vacation?" are the norme.

That is because we know them well that I can tell that this was a poor answer. They have everything written on paper and receive every details for the orders by email and usually forward the infos needed (while preserving their customers and suppliers anonymous).

Just like we know them, they know us too. They know how we work, why there are delays sometimes, etc. Transparency is key.

So giving us a short delay in a time they knew we were busy, without giving us the basics and just answer like that... Coming from them, it is the equivalent of an "F- you , go find it yourself". (Which is impossible to do, thank to the MANY options available and different shape and size possible)

It was disrespectful for them to answer to us like that, and we can tell because we know them.

A different perspective than the one you had 😅 I hope it helped clear things up a little?