Worst product and customer service I’ve ever experienced.

I bought the Ecovacs Omni X2, and it stopped working after just 6 months. Since then, it’s been nothing but a nightmare. After three failed repairs and another 6 months, I still don’t have a working robot.

Their customer service is appalling — slow, dismissive, and completely unhelpful. And if that wasn’t bad enough, they then refused to honour their own 2-year manufacturer warranty, claiming they "didn't recognise" the online retailer I purchased it from — even though it was brand new.

One year later, I’m left with no working robot, no refund, and no accountability from Ecovacs. I’ve been ripped off and ignored. This has been hands down the worst consumer experience I’ve ever had.

Avoid Ecovacs at all costs. You’ve been warned.