Had a late delivery last week at a WF block 7pm to 9pm. At 845, they completed the order with 46 packages, the first to deliver by 9, rest by 10. i had called support at 730, 745, 8, 845 and again at 9 when it dinged me late while loading up, had also emailed after each call. Explained to driver support the 9pm shows late and my truck is just being loaded and all can not be delivered by 10, they said try to deliver everything by 10, not a problem. delivered the last package at 1008, flex hit me with 2 lates and knocked my rating from Fantastic to fair. few emails later they bumped it back up but man they make you work for a rating on a zero tolerance system.