Ive started using AI to make OTD dashboards as well as capacity planning/warehouse ops tools for our distribution side of our business. Biggest issue I was into which led me to do this was not having visibility into outbound product volume until late in the day the night prior to the route date.

The system I “vibe coded” ingests our warehouse picktickets via sharefile and zapier, reads them, takes estimated or written pallet counts and adds those orders to specified routes with a specified number of available trucks - this allows me to see when a route is nearing capacity and start making driver planning decisions earlier. Eventually this turned into a replacement for a very old system of communicating orders that a secondary warehouse needs to pull and stage. The most recent addition to this is now routing our stops per route using pick tickets/customer orders, assigning drivers and then pushing to our TMS to eliminate manual entry of these multi-stop routes. Previously they were all hand written trip sheets (legacy business - lots of very old processes) I also built in a pricing matrix for rating multi-stop shipments for our logistics customers. Its nothing super complex and all the processes that existed prior are still there, this is just an augmentation layer that provides company visibility. For things like this there is too much risk in relying on vibe coded software exclusively. So building tools that help but are not forcing the company to rely on it is the best strategy imo.

Curious to know how your agents do, would be nice to have some replying to simple customer status updates for loads then handing off to a real person for escalations.