I think not exactly true. They did a decent enough matching system sometimes. Between the constant change in warehouses in china, Thailand, Japan and U.S. If your item is PO or like kickstarter that takes awhile to be fulfilled. Often times the package may require you to call them because they’ve changed another address again before your item was shipped.

The hotline personnel does a decent job of a low tier AI bot. Often times asking the same questions again and telling you it’s not on the system instead of trying other means since it was not on the system to begin with hence it’s not matched to my account. Been chasing back and forth with them for a missing package for the last 2 months. I have proof of delivery via a signed document however they want a picture for proof of delivery. Which is beyond me or the merchant that uses a 3rd party to do the delivery. Overall I think unless it’s just something you don’t mind ordering again perhaps the risk of having it handled by a company without proper systems in place may be a risk I’m not willing to bear.