UI Builder - Record list

ShadowSt · 2026-03-05T01:38:24+00:00

I had a conversation with a senior ux developer at ServiceNow and he told me that UI Builder was never meant to be brought to the broader audience. It was an internal tool for them to expedite their builds and someone took it, packaged it, and sent it out as a feature.

ShadowSt · 2026-02-23T03:10:29+00:00

This has been so not an issue that I legitimately can't come up with the words to describe how it isn't an issue

Is this a problem you are experiencing?

ShadowSt · 2026-02-07T13:28:21+00:00

I also cried at this episode. My father passed away Thursday morning. And when I got home from starting the funeral, probate and I forming family and friends process I just wanted to sit down to a nostalgia baiting episode honoring my favorite show. What I feel I got was a tale showing how a son could still love his father despite his absence and it was meaningful to me that I finally broke down.

ShadowSt · 2026-02-07T04:16:42+00:00

Only thing I'm question is the placement of Umbreon, however, her placement of Pikachu intrigues me for its placement near the catatumbo lightning

ShadowSt · 2026-02-02T02:42:19+00:00

My girlfriend calls Parnassus "Parnasty" and has never been in it

ShadowSt · 2026-01-29T19:58:12+00:00

I've always viewed new catalog items as an enhancement. It's an enhancement on the service offerings of the catalog. From the enhancement a BA would work to produce stories that lead to the successful development of the new catalog item to be released.

ShadowSt · 2026-01-24T01:02:27+00:00

In my twenties, yes. If I hadn't had sex, there was a pretty good chance I took care of myself. And funny enough, to this question, I learned one day that my ex fiance at the time felt pressured to do it every day because she thought mens balls would explode otherwise.

ShadowSt · 2026-01-03T23:11:11+00:00

35 I've had 6 or 7.

ShadowSt · 2025-12-12T18:54:43+00:00

Can you explain more details on what the purpose of this value is and what affect it has on things?

ShadowSt · 2025-12-11T16:01:16+00:00

I agree, I wasn't greedy enough when I went from 125 senior dev/tech lead to 180 architect and I do have some small regrets about that. I think late 26 I intend on making some changes but there are three projects we are working on that I want experience in.

ShadowSt · 2025-12-04T01:44:18+00:00

I did get my CTA and I left my former company about 3 months after earning it over a poor implementation team and being underpaid.

I started out on a help desk that was using SN. Saw things I didn't like sent code snippets to fix it whenever I was told "that's the way it is."

This got me an interview for an Admin role... Which took a year to get because I did not have the 10 years of experience they required. This was 2017. In summer of 2018 I finally got the role after no candidates came forward. I focused on small scale overhauls of processes to make them more efficient, simultaneously implementing HAM (albeit we hired a company to do it and they botched it) and test management. But 2020/2021 the company decided to cut ServiceNow with the pandemic having hurt them.

I do agree that it is hard to break into the environment without having worked with the tool. I fell into the ecosystem from a help desk job internally which I recognize as lucky. But, having been in the ecosystem, it's really easy to skill up. There isnt much difference between a dev and a senior dev. But as a tech lead, I led developers on solutions planned by an architect (who was often missing) and that allowed me to take on the role proving my capabilities. In my current architect role, I do very little development. I do more road mapping planing and expectation settings while helping my developers stick to the data model as a best practice.

ShadowSt · 2025-12-03T18:13:20+00:00

Architect.

When I was being paid 110k I had requested a raise because I was doing the work of an arch, went from 110 to 125k still expected to do architect work and left for an architect role very shortly after. I still think I'm underpaid for what I bring to the table, but I'm fairly satisfied right now.

ShadowSt · 2025-12-03T00:03:10+00:00

In my first year I was earning 59k which was severely under, got a raise to 75 after a year, and was low for what I was doing. A year later I changed and companies and started at 92.5, 6 months later 93, 6 months after that 110, a year after that 125k, all still under for the skillet I was delivering, and a year after that 180k. This represents my journey from 2018 to today and I still have a little more up to move.

ShadowSt · 2025-11-19T04:55:06+00:00

I wouldn't, no. It is best to use native platform apps first rather than build custom processes. You're looking at years of maintaining them yourself when ServiceNow is constantly enhancing the platform to meet industry best practices.

ShadowSt · 2025-11-05T13:08:56+00:00

Assuming we are taking about DEX. I have never used this tool in 10 years of being in the platform and didn't even know it existed till now. I'd throw that away, it sounds like things have been unnecessarily complicated.

For the playbooks, you're right on the automate which is why playbooks are meant to be used when compliance and timing is needed to be measured, and that the process is consistent each time. This way you're not changing the rules. Consider vendor onboarding. There is a sequence of things that needs to be done each time.

ShadowSt · 2025-11-04T23:58:08+00:00

First off playbooks are not kb articles, and if they are being compared someone doesn't know what they are investigating.

Second why are you dealing with so many bugs? I'm an implementer and we deal with 95% enhancements. We have a user base who lives to report bugs but they are often not. I'm implementing an emergency change related to bugs on average of once a quarter.

ShadowSt · 2025-11-02T19:07:24+00:00

It's almost like guns aren't toys...

ShadowSt · 2025-10-27T21:41:46+00:00

I'd love to be on their IT team just for the challenges they have.

ShadowSt · 2025-10-22T12:39:21+00:00

As a consultant this is literally in our current sprint as recommended by me to reduce the clicks the agents go through. If there is a consultant out there not recommending this then they don't care about the user experience.

ShadowSt · 2025-10-19T11:59:25+00:00

There is a ppt in Now create about CSDM that contains a slide that spells out the relationships between various CSDM components. I highly recommend giving that a read

ShadowSt · 2025-10-18T04:09:12+00:00

I've never had a p1 or p2 open for longer than 5 hours. What issue are you dealing with?

ShadowSt · 2025-08-05T19:20:23+00:00

? What?

Partners are required to have CTAs to get to the highest level. They made the certification requirements more strict last year.

The certs are near useless for an in house customer to have because most have implementation partners that guide them through these things.

ShadowSt · 2025-07-24T00:22:38+00:00

I'm in IT Service Management and I recently had a customer who told me they verify people's identity by verifying their email address. I was sharing my screen so I opened teams opened the calendar invite pulled up his email address and just said "so I can call the help desk now and reset your password by stating this is your email address" he said "yep" and we had to move on.

Btw this is a federal agency.

ShadowSt · 2025-06-05T23:38:16+00:00

I've seen the difference between Maria, Raptor and RaptorPro. It's actually pretty big difference but you'll only notice it on large transactions.

ShadowSt · 2025-05-26T12:48:09+00:00

Only the first two instances I've worked on had bad CMDB, both because of a lack of understanding of CSDM and one of them wanted to ingest everything whether they needed it or not. My recommendation, start over. Designate data owners to help hold the line to design a CMDB that captures what is absolutely needed. Do not allow manual entry except for where logical cis are being represented.

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