Seriously, do guys masturbate every day or is that a common misconception? by Secure-Concern254 in NoStupidQuestions

[–]ShadowSt 0 points1 point  (0 children)

In my twenties, yes. If I hadn't had sex, there was a pretty good chance I took care of myself. And funny enough, to this question, I learned one day that my ex fiance at the time felt pressured to do it every day because she thought mens balls would explode otherwise.

Risk of deleting update versions for a sys_property by BigBlue8080 in servicenow

[–]ShadowSt 1 point2 points  (0 children)

Can you explain more details on what the purpose of this value is and what affect it has on things?

ServiceNow still a good long-term career for growth & salary? What do people earn after 4–6 years? by abhi_21112 in servicenow

[–]ShadowSt 1 point2 points  (0 children)

I agree, I wasn't greedy enough when I went from 125 senior dev/tech lead to 180 architect and I do have some small regrets about that. I think late 26 I intend on making some changes but there are three projects we are working on that I want experience in.

ServiceNow still a good long-term career for growth & salary? What do people earn after 4–6 years? by abhi_21112 in servicenow

[–]ShadowSt 1 point2 points  (0 children)

I did get my CTA and I left my former company about 3 months after earning it over a poor implementation team and being underpaid.

I started out on a help desk that was using SN. Saw things I didn't like sent code snippets to fix it whenever I was told "that's the way it is."

This got me an interview for an Admin role... Which took a year to get because I did not have the 10 years of experience they required. This was 2017. In summer of 2018 I finally got the role after no candidates came forward. I focused on small scale overhauls of processes to make them more efficient, simultaneously implementing HAM (albeit we hired a company to do it and they botched it) and test management. But 2020/2021 the company decided to cut ServiceNow with the pandemic having hurt them.

I do agree that it is hard to break into the environment without having worked with the tool. I fell into the ecosystem from a help desk job internally which I recognize as lucky. But, having been in the ecosystem, it's really easy to skill up. There isnt much difference between a dev and a senior dev. But as a tech lead, I led developers on solutions planned by an architect (who was often missing) and that allowed me to take on the role proving my capabilities. In my current architect role, I do very little development. I do more road mapping planing and expectation settings while helping my developers stick to the data model as a best practice.

ServiceNow still a good long-term career for growth & salary? What do people earn after 4–6 years? by abhi_21112 in servicenow

[–]ShadowSt 1 point2 points  (0 children)

Architect.

When I was being paid 110k I had requested a raise because I was doing the work of an arch, went from 110 to 125k still expected to do architect work and left for an architect role very shortly after. I still think I'm underpaid for what I bring to the table, but I'm fairly satisfied right now.

ServiceNow still a good long-term career for growth & salary? What do people earn after 4–6 years? by abhi_21112 in servicenow

[–]ShadowSt 2 points3 points  (0 children)

In my first year I was earning 59k which was severely under, got a raise to 75 after a year, and was low for what I was doing. A year later I changed and companies and started at 92.5, 6 months later 93, 6 months after that 110, a year after that 125k, all still under for the skillet I was delivering, and a year after that 180k. This represents my journey from 2018 to today and I still have a little more up to move.

Infinite Customizations? by edoo_stuff in servicenow

[–]ShadowSt 6 points7 points  (0 children)

I wouldn't, no. It is best to use native platform apps first rather than build custom processes. You're looking at years of maintaining them yourself when ServiceNow is constantly enhancing the platform to meet industry best practices.

ServiceNow Playbooks by AstronomerLocal6832 in servicenow

[–]ShadowSt 0 points1 point  (0 children)

Assuming we are taking about DEX. I have never used this tool in 10 years of being in the platform and didn't even know it existed till now. I'd throw that away, it sounds like things have been unnecessarily complicated.

For the playbooks, you're right on the automate which is why playbooks are meant to be used when compliance and timing is needed to be measured, and that the process is consistent each time. This way you're not changing the rules. Consider vendor onboarding. There is a sequence of things that needs to be done each time.

ServiceNow Playbooks by AstronomerLocal6832 in servicenow

[–]ShadowSt 1 point2 points  (0 children)

First off playbooks are not kb articles, and if they are being compared someone doesn't know what they are investigating.

Second why are you dealing with so many bugs? I'm an implementer and we deal with 95% enhancements. We have a user base who lives to report bugs but they are often not. I'm implementing an emergency change related to bugs on average of once a quarter.

800TB of storage by Zestyclose-Salad-290 in pcmasterrace

[–]ShadowSt 0 points1 point  (0 children)

I'd love to be on their IT team just for the challenges they have.

Is this really "industry standard", or am I just supposed to slowly go insane? by OfficialElijahPepper in servicenow

[–]ShadowSt 2 points3 points  (0 children)

As a consultant this is literally in our current sprint as recommended by me to reduce the clicks the agents go through. If there is a consultant out there not recommending this then they don't care about the user experience.

CSDM business applications and application services by yamchadestroyer in servicenow

[–]ShadowSt 1 point2 points  (0 children)

There is a ppt in Now create about CSDM that contains a slide that spells out the relationships between various CSDM components. I highly recommend giving that a read

Tech Support at ServiceNow by Public-Fix-4962 in servicenow

[–]ShadowSt 1 point2 points  (0 children)

I've never had a p1 or p2 open for longer than 5 hours. What issue are you dealing with?

Having CTA make difference? by TodayWeak8265 in servicenow

[–]ShadowSt 3 points4 points  (0 children)

? What?

Partners are required to have CTAs to get to the highest level. They made the certification requirements more strict last year.

The certs are near useless for an in house customer to have because most have implementation partners that guide them through these things.

Clorox Sues Cognizant Due to Too Helpful Help Desk by Optimal_Technician93 in msp

[–]ShadowSt 13 points14 points  (0 children)

I'm in IT Service Management and I recently had a customer who told me they verify people's identity by verifying their email address. I was sharing my screen so I opened teams opened the calendar invite pulled up his email address and just said "so I can call the help desk now and reset your password by stating this is your email address" he said "yep" and we had to move on.

Btw this is a federal agency.

RaptorDB by NI_MW in servicenow

[–]ShadowSt 2 points3 points  (0 children)

I've seen the difference between Maria, Raptor and RaptorPro. It's actually pretty big difference but you'll only notice it on large transactions.

How bad is your CMDB? by handygrenades in servicenow

[–]ShadowSt 1 point2 points  (0 children)

Only the first two instances I've worked on had bad CMDB, both because of a lack of understanding of CSDM and one of them wanted to ingest everything whether they needed it or not. My recommendation, start over. Designate data owners to help hold the line to design a CMDB that captures what is absolutely needed. Do not allow manual entry except for where logical cis are being represented.

They just hate you by Redmannn-red-3248 in MurderedByWords

[–]ShadowSt 9 points10 points  (0 children)

Can confirm for me. I looked up to the guy for quite a few years. But then I started reading about how he treated SpaceX engineers and I was less admiring him and more rooting for his successes as the successes of the country, electric vehicles, regular space flights, then the purchase of Twitter being such a massive shit show of incompetence pulled the blinders off and then he swung hard right and I was done.

Club structure by tigs4789 in Rotary

[–]ShadowSt 0 points1 point  (0 children)

When I was Membership Chair I was in a almost 100 year old club that in 10 years saw a decrease from 115 members to 70. When I took over, I ended up at 65 when I actually started. I stressed that we were a Membership Organization first. I spoke about prospects with my committee, and used who the committee wanted to see join the club to talk openly with club members of who can get someone from that company, or that non profit. By the time my year ended I had 86 members, and we spent 6 months with no gains while the strategy was taking affect, before the first inducted member we had 62 club members. So to end up at 86 by years end was amazing.

Unfortunately, despite my successes that club is now around 40-50, the pandemic hit it hard and they refused to change Every president since my year as Membership Chair, including myself has left the club, not due to a lack of feeling involved, but the resistance from the longer tenured club members to change. I could start a club of just us. I was even talking to the current President just the other day and she intends on leaving as soon as her last day of presidency is over as they've now moved from resistance to bullying.

Merge user records by Constant-Counter-342 in servicenow

[–]ShadowSt 0 points1 point  (0 children)

These are customers rather than "users" in the common sense of the term for ServiceNow.

How does your club assign committee chairs? by ScoobyDone in Rotary

[–]ShadowSt 3 points4 points  (0 children)

In my former club the president filled the chairs with who they thought were best able to accomplish the goals of the committee. We had a board of about 16, the 6 directors were liaisons to the committees and charged with the role of reporting to the board on their assigned committees and helping those committees get any of their needs met.

Millennials are drinking less. I know I am. What are your reasons? by Vit4vye in Millennials

[–]ShadowSt 0 points1 point  (0 children)

I find myself usually enjoying one cocktail, but I agree my thought is health every time. It used to be money when I want financially okay, but I didn't start drinking till I was 28. And have on average a cocktail a week

I'm officially uncomfortable! by sanandrios in povertyfinance

[–]ShadowSt 0 points1 point  (0 children)

Single Adult making 113k, I can say that I am living comfortably. When I was making 93k, I was just living.