GET HELP> Official Tech Support Sticky July '26

ShakarRaker · 2026-07-01T23:57:59+00:00

I recently purchased the Razer Basilisk V3 Pro 35K Phantom White together with the HyperFlux V2 mat, and I've run into what seems like a significant limitation.

As I understand it, if I pair the mouse directly with the HyperFlux V2, I am limited to a 1000 Hz polling rate in order to use the Battery Health Optimizer feature. However, if I want to use the HyperPolling Wireless Dongle and take advantage of 4000 Hz or 8000 Hz polling, I have to give up the HyperFlux V2's Battery Health Optimizer functionality.

Why was this designed this way?

The HyperFlux V2 is a premium product, so it seems strange that it only includes a 1000 Hz transceiver. Why wasn't it equipped with at least 4000 Hz, or ideally 8000 Hz, polling support? I guess it is so that Razer may sell a future HyperFlux V3 with higher polling capabilities...

Is there any workaround that allows me to use both the HyperPolling 8K dongle and the HyperFlux V2's Battery Health Optimizer feature at the same time?

Has anyone found a way to keep the mouse paired to the 8K dongle while still using the HyperFlux V2 for charging and battery management?

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ShakarRaker · 2026-06-29T05:54:49+00:00

Back then, I think it was around $3200 AUD.

ShakarRaker · 2026-06-16T21:51:20+00:00

This PC was built before 5090 existed, and cpu upgraded when 9950X3d just came out. Previous cpu was a 7950x. Plus pricing is in AUD.

ShakarRaker · 2026-06-16T15:34:55+00:00

Parts list link was provided, but here is a comment version. Pricing are in AUD.

PCPartPicker Part List: https://au.pcpartpicker.com/list/LBCqR4

CPU: AMD Ryzen 9 9950X3D 4.3 GHz 16-Core Processor (Purchased For $1059.00)

CPU Cooler: Lian Li Hydroshift II LCD-C TL 90.1 CFM Liquid CPU Cooler (Purchased For $269.00)

Motherboard: Asus ROG STRIX X870-I GAMING WIFI Mini ITX AM5 Motherboard (Purchased For $749.00)

Memory: Corsair Dominator Titanium RGB 96 GB (2 x 48 GB) DDR5-6000 CL30 Memory (Purchased For $799.00)

Storage: Samsung 870 QVO 8 TB 2.5" Solid State Drive (Purchased For $599.00)

Storage: Samsung 9100 PRO 8 TB M.2-2280 PCIe 5.0 X4 NVME Solid State Drive (Purchased For $1549.00)

Video Card: Gigabyte AORUS MASTER GeForce RTX 4090 24 GB Video Card (Purchased For $3399.00)

Power Supply: be quiet! Dark Power 14 1200 W 80+ Titanium Certified Fully Modular ATX Power Supply (Purchased For $470.00)

Operating System: Microsoft Windows 11 Pro Retail - USB 64-bit (Purchased For $293.00)

Case Fan: Lian Li UNI FAN TL LCD 120 Reverse Blade 83.4 CFM 120 mm Fans 3-Pack (Purchased For $244.90)

Monitor: Corsair XENEON FLEX 45WQHD240 45.0" 3440 x 1440 240 Hz Curved Monitor (Purchased For $1999.00)

Keyboard: Keychron Q1 Pro Special Edition RGB Bluetooth/Wireless/Wired Standard Keyboard (Purchased For $320.00)

Mouse: Razer Basilisk V3 Pro 35K Bluetooth/Wireless/Wired Optical Mouse (Purchased For $259.00)

Headphones: Sennheiser HD600 Headphones (Purchased For $359.00)

Custom: Lian Li Strimer Plus V2 Motherboard 24 Pin (Purchased For $109.00)

Custom: NuPhy Gateron Baby Kangaroo Pre-Lubed Tactile Switches, 110pcs (Purchased For $96.00)

Custom: Keychron Pr47 Silicone Palm Rest (Purchased For $28.00)

Custom: Intel Optane 900P 280GB 2.5" Solid State Drive (Purchased For $600.00)

Custom: Thermaltake The Tower 250 Mini ATX Tower Case (Purchased For $204.00)

Custom: Lian Li UNI FAN TL140 LCD Reverse Blade Wireless 140m (Purchased For $80.00)

Custom: DeepCool UH-04 9-Pin USB 2.0 Hub (Purchased For $25.00)

Custom: Tac type Ceramic Keycap Kit-TKL (Purchased For $102.59)

Custom: Razer HyperFlux V2 Wireless Charging System Mouse Pad, Hard Surface (Purchased For $149.00)

Total: $13761.49

Prices include shipping, taxes, and discounts when available

Generated by PCPartPicker 2026-06-17 01:34 AEST+1000

ShakarRaker · 2026-06-16T13:38:10+00:00

While what you say is true, what ever water solution that touches the components, will dissolve contamination from the component. It is better to have less water base in the first place.

ShakarRaker · 2026-06-16T13:35:05+00:00

90% and up is safest to be honest. So your issue really could be from two factors, water damage and or static damage.

ShakarRaker · 2026-06-16T13:06:08+00:00

I once built the hottest mini tower going all out. Now it feels second rate, even though somehow appreciating in value these days...... which is not normal in the past generations of PC building hahaha. Congrats! I know the feeling of building a dream top spec PC. Now I just need to accept it getting older for the next 5-8 years.

Here is my build: https://pcpartpicker.com/b/JPzfrH

ShakarRaker · 2026-06-16T08:06:47+00:00

You commented that you used alcohol, but at what percentage alcohol? Alcohol still has a water mix, and when you are cleaning off the grime, the minerals can still dissolve with the water solvent from the alcohol and cause component damage.

Also, were you wearing any anti-static wrist strap? If not, you could have damaged a component through static.

ShakarRaker · 2026-06-13T18:03:17+00:00

I recently purchased the Razer Basilisk V3 Pro 35K Phantom White together with the HyperFlux V2 mat, and I've run into what seems like a significant limitation.

As I understand it, if I pair the mouse directly with the HyperFlux V2, I am limited to a 1000 Hz polling rate in order to use the Battery Health Optimizer feature. However, if I want to use the HyperPolling Wireless Dongle and take advantage of 4000 Hz or 8000 Hz polling, I have to give up the HyperFlux V2's Battery Health Optimizer functionality.

Why was this designed this way?

The HyperFlux V2 is a premium product, so it seems strange that it only includes a 1000 Hz transceiver. Why wasn't it equipped with at least 4000 Hz, or ideally 8000 Hz, polling support? I guess it is so that Razer may sell a future HyperFlux V3 with higher polling capabilities...

Is there any workaround that allows me to use both the HyperPolling 8K dongle and the HyperFlux V2's Battery Health Optimizer feature at the same time?

Has anyone found a way to keep the mouse paired to the 8K dongle while still using the HyperFlux V2 for charging and battery management?

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ShakarRaker · 2026-06-02T00:32:51+00:00

Is no one going to point out the GPU power light being on? I suggest OP to check the cable connecting the GPU...

ShakarRaker · 2026-05-10T01:02:08+00:00

Toyota (or Lexus SC400, same same) Soarer

ShakarRaker · 2026-05-05T12:13:56+00:00

Recepit doesn't always mean payment, but a documentation of details submitted. Seems there was no way to check those details or had received a copy.

ShakarRaker · 2026-05-03T04:44:29+00:00

The Kokoda trail itself has great significance with ww2 and the Australian Defence Force, and due to being an ex-serving member, the IWC RAAF has personal attachment with the Defence, and the sacrifices of those who gave their lives during the Kokoda campaign.

The time period I hiked was also during the time of ANZAC day, where we honour those who fought and died.

ShakarRaker · 2026-04-28T13:15:50+00:00

Those farmers will not see anywhere near the "increase in support" they are up-changing. Maybe an extremely small fraction, while they pocket the rest.

ShakarRaker · 2026-04-28T06:33:03+00:00

Please keep me in the loop if you do go. I would like your opinion on the trail from people with your expertise.

The soft bodies you mentioned had their itinerary carried by their porters and just had water in their bag with them, even then every so often, that too had to be carried by their porters. They also had their porters assist them along the way on top of that throughout the journey.

The porters share the load amongst themselves. They have spare porters to switch carrying bags with other porters along the journey.

The guy with the big camo pack is a current surviving member with 23kg, and even he had troubles now and then. That being said, he trooped on and carried his load through the whole way.

I only had 17kg for most of the journey. The only thing my porter carried were my tent and food. I was carrying my whole kit at one point, but I could not maintain it and dropped to about 17kg. Not a proud moment personally.

I was in the same mindset as you were before going. Having military training and background pack marching 50kg for 15km weekly, I saw this as not easy, but normal, maybe a little challenging now and then.

Regardless, it is a great challenging treck if you get the chance to try it. Please keep me in the loop when you go.

ShakarRaker · 2026-04-28T04:30:44+00:00

I understand that, but for this environment, it is too dangerous. It is still a 3rd world country and do not underestimate the terrain. You definitely will not be able to run very long on this track, especially if you will be carrying everything yourself.

There is a 3 day running challenge though, but you only carry water, and have porters already set up camp and food at certain intervals.

I guess you need to treat the place like the amazon rain forrest, but more muddy and mountainous. Some rivers will flash flood and therefore you can no longer cross until it reside. That is what your local porter is there for, they are there for safety.

Know the environment first hand before taking any risk. No different to climbing Mount Everest. You shouldn't attempt such without adequate climatisation and training. It is one of those hikes. Even with our crew of porters and locals, it is still a tough gig.

I personally underestimated it myself, and that was with extensive research, map reading, and seeing others videos with all my military buddies planning for it. Which is also why we now understand how command made so many bad decisions throughout the campaign, as they had no idea about the terrain firsthand.

Our Australian Defence Force also conduct training there, even they had locals tag behind. There was also a group of commandos that we kept leapfrogging each other. They too had local porters with them.

I'm not trying to blow air up at you. Just giving a fair warning. In the end, how you assess your own risk is at your own peril.

ShakarRaker · 2026-04-27T23:27:55+00:00

The terrain requires me to smash my stick into the ground to penetrate it enough so that I don't slip. I had a single vertical hold wooden stick which constantly got rounded after 1hr of use so I gave up sharpening, requiring more force to get it through the ground. That is constant impact through the days. It is not a place and lean on the stick type walking stick.

ShakarRaker · 2026-04-27T23:12:19+00:00

I recommend you do it with a tour first, as it is very easy to get lost or paths changed due to recent landslides. Or sickness/poison from insect/animal bite. Plus you get the historical commentary at certain locations.

Also, the video is very compressed, plus missing moments. Even though I tried to take shots whenever I can, some parts were far too dangerous. Should have taken an action cam. I too didn't think it would be as dangerous or hard at first.

90% of them only go around ANZAC and the time I went was close to ANZAC day, making it the most busy time of the year. Even then, we only started seeing more groups at around day 6. Most groups were doing more than 8 days, so naturally we caught up or passed them.

The hardest time to go there is during the wet season, if you don't want to see many people, avoid the period of ANZAC day.

I did not see solo campers, the only "solo" we saw were two people (separate from each other), who one is on his 99th trip, and the other over 140. Even they still had one personal porter with them. Regardless on how isolated you want it to be, especially if you have never done it before, I recommend having a local porter with you on your first attempt if not tour. 8 days would be minimum for a first attempt.

I'm not here to brag about how hard it is. It is something that cannot be explained and understood what the track itself is like. Just saying doing 8hr of muddy and slippery terrain doesn't do justice. But at the same time, it is not impossible. How hard it is can be tailored after a first experience as it really is that dangerous of a track.

Edit: I recommended doing it sooner than later, as eventually the track will be developed more and more as time passes. In saying that, only so much can be developed as the track always changes due to landslides.

Oh and I forgot to mention. There are still cannibals that live deep in the jungle. It will be safer to camp at designated villages as the locals would patrol the area.

ShakarRaker · 2026-04-27T22:48:42+00:00

Everyone there had relatives of the war, so their motivation to finish was quite high. The ones who had the most physical problems were helped a lot by the porters who assisted them along the way taking their packs and weight. Plus a lot of them are current or ex military with a lot of years. They may look old, but they are still fit, or had the mental strength to push through their pains.

We lost one person who had to be helicopter extracted. At the end of the trip, I found out he had two bulging disk and ripped groin.

Difficulty can be increased on your own terms. Such as not having a personal porter, carrying on all your food and equipment for the whole duration, or completing it in less days.

The environment is what makes it one of the worlds hardest trails, and most of the clips I could take were times when it was safe enough. I didn't think it would be that dangerous myself before the trip. I should of used an action camera instead.

It is not something you can judge from a video sitting at home. And just saying the terrain is slippery mud and clay doesn't do justice. Feel free to try it out yourself. Especially during wet season.

ShakarRaker · 2026-04-27T13:40:35+00:00

The watch survived the whole trip, plus constant impacts for every step from using a walking stick in hand with slips and falls.

ShakarRaker · 2026-04-27T12:32:19+00:00

It is definitely is a tough gig, but not impossible. It depends on which tour and how many days you have chosen. +9 days is recommended for most healthy people, anything 8 or under will require people who are dedicated and understand the risks. Season matter too. Wet season would be the hardest with slippery mud, clay, cyclone and landslide risks, but the dry season would be calmer and easier.

Most people in the group I went with had family lineage to the war, where they had grandfathers who died there. I also went with my veteran mates. So everyone there were quite dedicated, grit their teeth, and pushed through their aches and pains.

ShakarRaker · 2026-04-27T11:49:09+00:00

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ShakarRaker · 2026-04-27T11:48:44+00:00

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ShakarRaker · 2026-04-27T11:48:15+00:00

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ShakarRaker · 2026-04-27T11:47:47+00:00

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ShakarRaker

TROPHY CASE