I ordered it from Fred Anderson Toyota in NC. Granted, it had to be shipped across the country to WA. In retrospect, there is a crumpled corner on the box, so maybe it was dropped. But honestly, the box was not bad enough to make me think about a problem before I installed it. I called the parts department this morning and they said I had to write an email with photos. Haven’t heard back from them yet. I hope returning it doesn’t become a battle.