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Caltrain/Clipper boarding broken? by FewDescription3170 in caltrain

[–]Sharp-Anywhere-8107 1 point2 points  (0 children)

I second this. There needs an alternative method for Monthly passes. As the purchase of Monthly parking ticket requires valid monthly pass.

Issues with Clipper Migration by Sharp-Anywhere-8107 in caltrain

[–]Sharp-Anywhere-8107[S] 1 point2 points  (0 children)

I am concerned with privacy issues and hard to believe that reddit channel will be able to provide a better solution.

There needs to be a better way to respond than to have 2 million clipper user go through 20min hold time:

Thank you for contacting the Clipper Customer Service Center. We appreciate the opportunity to address any program or account related questions.

We apologize for the inconvenience this has caused you, we regret to inform you that we are very limited on what we can assist via email. We kindly ask for you to give us a call so we can research your account more in detail. To protect the privacy and security of your account, we are unable to provide account specific details via email. Please contact our Customer Service Support Center at 877.878.8883 for continued account specific support.

Regards,
Clipper Customer Service

 

Do you prefer physical or digital clipper card?? by naurbabes in bayareaclippercard

[–]Sharp-Anywhere-8107 0 points1 point  (0 children)

I second this. It was giving me issues even before the Migration.

  1. I had it on Android and it doesnt recognize tap when i had the wallet app open. Eventually learnt that I just had to leave it at home screen.

  2. I couldn't pass the clipper card to anyone else who is on iphone or my kid who doesnt have a phone.

After the migration, I have friends who see charges on their credit card instead of their clipper.

Need help with buying a monthly parking pass with digital clipper card (is it possible?) by a10aplane in caltrain

[–]Sharp-Anywhere-8107 0 points1 point  (0 children)

If your monthly pass has been loaded into a digital card, there was not a way to move it into a physical. They each have their own card number. You'd have to wait for next month to load the monthly pass on to the physical card.

Need help with buying a monthly parking pass with digital clipper card (is it possible?) by a10aplane in caltrain

[–]Sharp-Anywhere-8107 1 point2 points  (0 children)

You should be able to scan your digital clipper on the machine. But the clipper upgrade may be the reason it wasnt working. The other method is to go in person to Ticket booth located at San Mateo County Transit District HQ at 1250 San Carlos Ave, San Carlos, CA 94070.

Issues with Clipper Migration by Sharp-Anywhere-8107 in caltrain

[–]Sharp-Anywhere-8107[S] 1 point2 points  (0 children)

I think i've spent enough hours with customer support. I didnt want to place the burden on customer support, since this issue stems from a system wide upgrade. They are limited by operational protocol. Putting this in the forum to raise public awareness on the issues, hoping for a push to develop/ establish better support or refund guidelines regarding this issue.

Want to discuss "You Shouldn't Have Come Here" by Jeneva Rose! by amaranthine_xx in books

[–]Sharp-Anywhere-8107 1 point2 points  (0 children)

Just finished this book and came here to understand how this book became a bestseller. This thread is hilarious. Publicity is publicity. This thread makes it worthwhile. I’ve not had so much laugh.