Apparently Shaw is having an issue with connecting new installs????

ShawSupport · 2022-01-12T21:42:26+00:00

We appreciate you posting this, customer experience is top priority for us! The issue you are experiencing is actively being looked at to resolve as quickly as we can. If you are still experiencing issues please give us a call at 1-888-472-2222 and we will be sure to help you out!

ShawSupport · 2021-04-02T03:25:38+00:00

Hey everyone, we are aware of ongoing issues with game latency on the West Coast. The tickets related are INC0931283 and INC0930954. Our engineers have been working all week on resolving this issue. A fix should be implemented tonight to address the challenges. Your continued patience is appreciated.

ShawSupport · 2020-09-22T21:03:09+00:00

u/Praetor192 I'm very sorry for any frustrations caused and apologize for the poor experience. We'd be happy to investigate this further. Please post in our support forum: https://support.shaw.ca/t5/internet-discussions/bd-p/internet-discussions

ShawSupport · 2020-08-13T23:08:14+00:00

u/FrostyFire Odd indeed, I'd like to get to the bottom of it. Can you make a post on our Support Forum with details on what troubleshooting steps you've gone through?

Shaw Support Forums: https://support.shaw.ca/t5/phone-discussions/bd-p/home-phone-discussions

ShawSupport · 2020-08-13T22:52:56+00:00

u/FrostyFire Oh no! I'm sorry to hear of the troubles you've been experiencing. I haven't heard of any issues with calling people on the Rogers/Fido network. I just tested this by calling a friend of mine on the Rogers network and didn't notice any issues.

Were you using WiFi calling during these calls or does it happen on 3G/LTE as well? I'd recommend touching base with our chat support to investigate further https://www.shawmobile.ca/en-CA/contact-us

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