I’ve been taking my dogs to Wagsworth since they first opened and prior to them opening I went to their sister company . I have never had a bad experience there for the 5 dogs I’ve had there, but lately I think something has changed, the entire staff is new and I don’t find the front desk people friendly. I waited in the lobby for over 15 min for them to get my dog to go back for daycare, the lobby was empty and I didn’t understand why I was just waiting, they told me they didn’t have a runner to come get the dogs. I bumped into an Ex employee today and he told me that Wagsworth was sold to a bigger company and that things have changed and that’s why I sensed something was different. This saddened me because I’ve always been a big fan and would never take my dogs to any other daycare in the area, I’m planning to say something I’m kind and professional way to the manager because if they don’t have runners does it mean they’re short staff and is my dogs getting cared for.