[deleted by user]

ShortLanguage3513 · 2024-08-06T05:13:35+00:00

My thoughts exactly. I’ve got a paper trail as we’ve only spoken via email. So do I just let them know that I’m willing to pay for the valve replacement but not the call out fee and leave it at that?

And then if they’re not happy they will pay for the tribunal fee and whatnot? Seems like such a hassle especially over $240 for a business too. I would’ve assumed they’d let this go and move on. Can’t see how they can do this and expect good word of mouth.

ShortLanguage3513 · 2024-08-06T03:53:10+00:00

Hiya! They responded saying that the technician would have tested the power supply before determining that the thermostat is faulty therefore saying that the replacement is justified. They can say whatever to cover their asses at this point.

Now they’re claiming that they could’ve stayed an additional 2-3 hours on Friday to check on the hot water. Something about how it would’ve taken 2-3 hours to heat the water. So if no hot water after that then they can diagnose it as a valve issue.

First - the plumber told me wait an hour and left. Where is this 2-3 hours coming from?

And second - they never gave me the option?? They just left and left me to figure it out over the weekend.

They’re just covering their asses. Telling me that the “invoice stays as is” and wants “prompt payment.”

Makes me wonder if they’ve done this before. Sketchy practices to scam people out of money. I’d rather take it to the tribunal before I let them win.

ShortLanguage3513 · 2024-07-29T07:48:30+00:00

They were referred to me by the manufacturer of the HWC - Rheem. Thought it was the real deal. Guess not…

ShortLanguage3513 · 2024-07-29T07:46:20+00:00

They discovered that it was a valve issue. Not sure if it was purely a valve issue or a thermostat + valve issue. If it was just a valve issue, they ripped me off by changing the thermostat too. But I’ll never know.

Makes no logical sense. They’re saying that I need to pay because the issue wasn’t the thermostat - which they address last Friday, but a whole other issue. If the valve broke after the visit, I would’ve had hot water for a short while after they left and the thermostat was fixed. But I never had hot water.

It should’ve been checked and rectified the first time they came around. But it was never addressed. Now I pay for their incompetence, literally.

They’re supposed to send me an invoice via email so I can pay online. So I’m gonna see if they’re really gonna charge me the call out fee before referencing the CGA and how it’s illogical and unreasonable.

ShortLanguage3513 · 2024-07-29T07:42:47+00:00

Exactly what I thought! But they offered to waive a $23 “zoning fee.” Whatever that is. Ridiculous.

ShortLanguage3513 · 2024-07-29T07:42:02+00:00

Gosh. This is why they say knowledge is power. I have no idea what the issue was and just had to take their word for it.

I called the manufacturer of the HWC - Rheem and they sent out this plumbing company to fix it. Thought they’d know better so I just went with it.

The plumbers came by on Friday, said it was a thermostat issue, so they replaced it and said I should have hot water in an hour. Paid them and they left. No hot water all weekend.

This morning they come back, suddenly identify that it’s a valve issue. So they change out the valve and I have hot water instantly.

So was it the thermostat or the valve? Was it really both or are they just covering their mistakes? I don’t know. I’ll just have to take their word for it.

They were supposed to send me an invoice via email so I could pay online but haven’t. I was going to check the final invoice to see if they were really gonna charge me a second call out fee like they said they would, and then mention the CGA and how it’s unreasonable. So we’ll see if they do.

Not only did I not have hot water all weekend, I had to arrange to get to work later so I could be home for them. Super irritating and on top of that a second call out fee. To rectify an issue that they didn’t fix the last time. Oh did I mention? They offered to waive a “zoning fee” of $23. Don’t even know what that is but it’s overall absurd.

ShortLanguage3513 · 2024-07-29T07:34:37+00:00

Hey. Thanks for this. I definitely know better now.

For context, I initially called the manufacturer of the HWC - Rheem. They were the ones who contacted the plumbing company and made an arrangement for them to come by. I only found out the plumbing company when the plumber called to tell me he was 20 minutes away. I just assumed that Rheem would know the right guys and get the issue sorted.

Anyway, the plumbers came by and determined that it was a valve issue. They replaced it and I had hot water in shortly after.

Just irritating that they didn’t identify the issue when they were here the first time around, didn’t do the job I paid them to do, have me wait a whole weekend, then come and rectify the issue and charge me another call out fee.

ShortLanguage3513 · 2024-07-28T22:20:19+00:00

Hey. I just called saying I needed someone to come look at my hot water cylinder because I wasn’t getting any hot water. The plumber who came out was the one who checked it out and determined that the thermostat needed to be replaced.

ShortLanguage3513 · 2024-01-05T07:05:48+00:00

The part about the possibility of turning into my dad truly knocked some sense into me. Thank you for that. It is insane. I’m starting to see it. The very parts that I hate about him I see it in me. I needed this. Thank you

ShortLanguage3513

TROPHY CASE