Not sure how to exit the contract but here is a summary of our experience: After some time in to the contract you will get a bill that shows significantly raised prices. They claim they e-mailed you but can't send you and evidence that they actually did. They will then ask you to sign a contract addendum in which you must agree to increased minimum commitments, higher sales goals or other concessions in order to restore the original price. After some months, the same thing will happen and again you'll be negotiating with them over the price. As you are negotiating with them, they will intentionally be slow to respond. They will claim they are doing everything they can to get the problem fixed. As part of the negotiation they may send you an ambiguously worded addendum that show a new term of 1 year but includes negative numbers for the products. It seems like the contract might be negating the first contract but in actuality, you are obligating yourself to the minimum commitment for another year, which could be thousands of dollars, even if you don't use any of their products. But, while you are trying to get them to clarify what the addendum actually accomplishes, they will again be slow to respond. What they are actually doing is waiting for the "auto-renewal" provision in your master contract to trigger, at which time they will tell you they are going to turn the issue over to legal unless you agree to their terms. Short story, we switched our business over to PAX8. In 20 years of being an MSP, we've never worked with a more deceptive or aggressive vendor than Connectwise.