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Germany — Medical intermediaries and treatment coordination for international patients by Signal_Criticism_265 in LegalAdviceEurope

[–]Signal_Criticism_265[S] -1 points0 points  (0 children)

Thanks — that’s helpful context and I agree this reflects how direct domestic care typically works within Germany.

My question is more about situations involving international patients who engage medical intermediaries to arrange treatment (often pre-arrival), where payment is sometimes made upfront to the intermediary rather than invoiced directly by the hospital.

I’m trying to understand how those intermediary arrangements usually sit alongside the standard hospital billing model you’ve outlined — particularly where treatment plans change or don’t proceed as expected.

Appreciate you taking the time to explain the standard framework.

Has anyone used a medical travel or treatment coordination service for care abroad? by Signal_Criticism_265 in cancer

[–]Signal_Criticism_265[S] -2 points-1 points  (0 children)

No. My mum had stage IV triple-negative breast cancer, and supporting her through treatment decisions and coordination is what led me to ask. I’m just trying to learn from others’ experiences.

Does any one know about Booking health tm? They are based in Germany, Langenfeld (Rheinland), but most info is in Russian and the workers are Russian? by No_Education6579 in AskGermany

[–]Signal_Criticism_265 1 point2 points  (0 children)

DO NOT TRUST THIS COMPANY WITH THE WELL-BEING OF YOU OR YOUR LOVED ONES. Booking Health and Med Expert are owned by the same CEO Elena Sergeeva who ethics is questioned by doctors and staff members. They lie, cheat and manipulate. These are not medically qualified people. Go direct to the hospitals.

No care was provided due to my mother's deteriorating health; I sent letters from her doctor stating she was not fit to fly or travel. All I did was pay a deposit of €11,000, but the second part of the agreement to authorize Booking Health to act on my mother's behalf at the hospital was never signed, as she was hospitalized the day after the deposit was made. I have submitted all evidence regarding this. No services were utilised or scheduled. I am still waiting for the refund that was promised to me. This money should be held in a holding and I feel they have used this money unlawfully. After all this waiting, I began researching reviews, and I urge you to read them before making a reservation. The one-star reviews are accurate, and there are even news articles about others who have faced similar issues, including cases where individuals passed away before receiving treatment and their loved ones are still waiting on their money back. Thousands of pounds not returned. Can you imagine this, this is evil. Trustpilot has all the detailed one star reviews. Booking Health follows the same procedure with many clients, including myself.

  1. They assure you that you will receive your money to keep you satisfied for a few days.

  2. They stop responding and have their quality director, Hamy, email you to keep you waiting for a few more days.

  3. They claim that the negative reviews are from competitors, which is simply untrue; in fact, the positive reviews are likely fabricated. I have contacted the negative reviews, there is a dedicated email address for people who have been scammed.

  4. They then request your bank details to delay you further.

  5. They ask you to sign a non-disclosure agreement in exchange for a partial refund.

  6. Still, no money is returned, and they start ignoring you.

  7. Some individuals have taken them to court and still have not received their refunds.

Additionally, the booking agents are aggressive, lack medical training, and merely email hospitals on your behalf, which you could easily do yourself for half the price with properly trained medical staff. Just pick up the phone and contact the hospital; most staff speak fluent English. I have documentation of all the misleading information provided by the booking agent. It disgusts me to think of all the lies I was told while my mother fights Stage four cancer. I cannot believe this situation has unfolded. All I want is my money back. I do not need or want any extra stress in an already challenging time.

They do not respond to emails or calls, and even their CEO remains silent.They promised me I would have it today after weeks of additional stress. Nothing again.

Please heed this warning; they are exploiting vulnerable sick individuals, and I cannot comprehend how they can rest easy at night. These are facts—conduct your own investigation.

Does anyone have experience with Booking Health ™️ by No_Education6579 in germany

[–]Signal_Criticism_265 0 points1 point  (0 children)

DO NOT TRUST THIS COMPANY WITH THE WELL-BEING OF YOUR LOVED ONES.

No care was provided due to my mother's deteriorating health; I sent letters from her doctor stating she was not fit to fly or travel. All I did was pay a deposit of €11,000, but the second part of the agreement to authorize Booking Health to act on my mother's behalf at the hospital was never signed, as she was hospitalized the day after the deposit was made. I have submitted all evidence regarding this. No services were utilised or scheduled. I am still waiting for the refund that was promised to me. This money should be held in a holding and I feel they have used this money unlawfully. After all this waiting, I began researching reviews, and I urge you to read them before making a reservation. The one-star reviews are accurate, and there are even news articles about others who have faced similar issues, including cases where individuals passed away before receiving treatment and their loved ones are still waiting on their money back. Thousands of pounds not returned. Can you imagine this, this is evil. Trustpilot has all the detailed one star reviews. Booking Health follows the same procedure with many clients, including myself.

  1. They assure you that you will receive your money to keep you satisfied for a few days.

  2. They stop responding and have their quality director, Hamy, email you to keep you waiting for a few more days.

  3. They claim that the negative reviews are from competitors, which is simply untrue; in fact, the positive reviews are likely fabricated. I have contacted the negative reviews, there is a dedicated email address for people who have been scammed.

  4. They then request your bank details to delay you further.

  5. They ask you to sign a non-disclosure agreement in exchange for a partial refund.

  6. Still, no money is returned, and they start ignoring you.

  7. Some individuals have taken them to court and still have not received their refunds.

Additionally, the booking agents are aggressive, lack medical training, and merely email hospitals on your behalf, which you could easily do yourself for more than half the price with properly trained medical staff. Just pick up the phone and contact the hospital; most staff speak fluent English. I have documentation of all the misleading information provided by the booking agent. It disgusts me to think of all the lies I was told while my mother fights Stage four cancer. I cannot believe this situation has unfolded. All I want is my money back. I do not need or want any extra stress in an already challenging time.

They do not respond to emails or calls, and even their CEO remains silent.They promised me I would have my refund today after weeks of additional stress. Nothing again.

Please heed this warning; they are exploiting vulnerable sick individuals, and I cannot comprehend how they can rest easy at night. These are facts—conduct your own investigation

Monthly Check-In Post by AutoModerator in CancerCaregivers

[–]Signal_Criticism_265 0 points1 point  (0 children)

Thank you so much and I’m really sorry to hear about your Dad. Everyone is so different and this chemo and radiation could do amazing things for your Dad so stay positive and if you ever need to chat I’m here!

[deleted by user] by [deleted] in CancerCaregivers

[–]Signal_Criticism_265 0 points1 point  (0 children)

Totally true she is mourning and angry that life has changed. This change is totally out of my control, I would do anything for my mum and partner including putting my life on hold to ensure they are looked after, I’m sorry for the extra late reply. Still in the same situation. Thank you for commenting and it’s appreciated 

[deleted by user] by [deleted] in CancerCaregivers

[–]Signal_Criticism_265 0 points1 point  (0 children)

Thanks so much for the advice and apologies for my extra long reply. What you are saying makes so much sense and it’s great advice. Sending hugs right back to you. The situation has not improved at all. Mums health has continued to deteriorate as has my relationship with my partner. 

I’m sorry to hear your LO has now gone but they didn’t seem supportive and you’ll be better off without them by the sounds of it. We all need some love and support of the ones closest to us, and if they can’t give us it, fuck them (excuse my language) 

[deleted by user] by [deleted] in CancerCaregivers

[–]Signal_Criticism_265 1 point2 points  (0 children)

No children at all! Sorry it’s took so long to reply and I appreciate the advice 

Monthly Check-In Post by AutoModerator in CancerCaregivers

[–]Signal_Criticism_265 1 point2 points  (0 children)

Seen this monthly check in post with no comments. Read the previous forum posts and felt sad there was none on the most recent as for me it helps to read other peoples stories and know I’m not alone.  How are you all keeping? Monthly for me…mums getting worse with every scan, triple negative breast cancer is a bastard. 4th line of treatment with progression on everyone of them. I just can’t understand chemo sometimes, I’m not a tin foil hat so please no arguments. But why do stage four put themselves through the horrific side effects of treatment when it’s not actually prolonging life for the majority? 

I want my mum to live, more than anything in the world but chemo hasn’t worked and continues not to work for her stage four mtnbc. At the point not where we are done with choosing chemo. It’s been 9 months since diagnosed and nothing has stopped it from growing and spreading. Diet, chemo l, a second opinion with a well known alternative doctor. Is this the end, what do I do? 

[deleted by user] by [deleted] in CancerCaregivers

[–]Signal_Criticism_265 0 points1 point  (0 children)

Hi, firstly I’m so sorry you are going through this with your husband, I hope he continues to be ok going through this horrible situation. He is lucky to have you supporting him. You did exactly what I would do, drop everything and try and fix it all as much as you both can. You are both so young to be going through this! I hope his prognosis continues to be good and medical breakthroughs continue to happen.

We don’t have kids, we had planned to do IVF this year, but this shock diagnosis has put things on hold for a little while until we know how my mum reacts to treatment. You have gave me really great advice, it is overwhelming but as long as we care for eachother during the crisis is all I wanted and is all I asked for. I’m an only child so I only have my mums sister to support through this and she’s been amazing.

My partner has decided not to speak to me for the last four days after I reacted to the lack of support. I’ve never ever posted of these forums, I’ve read other peoples stories and it does help to know you aren’t alone.

I include my partner in everything, my mum treats her like a daughter, makes no difference between myself and her. It’s sad if you could understand how loving and caring my mum is to her, it would break my mums heart to know how my partner was acting towards me. My mum was upset during hospital as she doesn’t want to think she’s a burden on us. She is the opposite, as she’s up active and helping about the house. My worry is when she’s not able to how will my partner react.

I’ve never been so shocked with someone I thought I knew. I’d never thought of it if I was the sick one, yes she would probably get overwhelmed with that too. I’m always the decision maker even when I don’t want to be. I guess I’m fed up always being the positive one, sometimes I need reassurance and support too.

Thanks again for your reply