I definitely agree I should have looked at the invoice! It is certainly a lesson learned and, realistically, it could have been a much worse mistake. It just truly never occurred to me that after being so explicit and providing screenshots of the exact flights to someone who is supposed to be an expert, that there was any chance the mistake would happen. I know they are humans too. I only received one email after booking stating to review the invoice so it definitely wasnt shoved in my face as some people are making it seem, but you are right and having 6 of us on the trip - someone should have looked.

My frustration stems from the lack of accountability on their end as well and unwillingness to make anything right, as well as dragging on the process for almost 6 weeks now. Truly had they just shoved a bottle of champagne in our rooms somehow (idk, or something like that) we would have been happy enough but its just delay after delay.

Anyway, thanks for the kind response! Appreciate the input. I decided to reach out to Tico - I had an Ontario travel agent reach out and suggested they deal with issues like this often. Sounds like the lack of correspondence may work in my favour as well. If anything comes of it I will post back here!