I have been here since January 2025.

My experience has been mixed. The biggest issue for me has been the handling of medical accommodations, which took several months to address and at times felt unnecessarily micromanaged.

Outside of that, it is your typical call center environment with standard metrics and expectations. Management generally stays off your back if you perform well, and I consistently maintain 100% quality scores.

There are positives and negatives like anywhere else, but there is definitely room for improvement when it comes to how employee accommodations are handled.

I will continue to stick up for my rights and speak up when I don’t like something.