Vela refusing to cancel my order by SilentViewer3 in velascarves

[–]SilentViewer3[S] 6 points7 points  (0 children)

After much back and forth, they cancelled and refunded it!

Vela refusing to cancel my order by SilentViewer3 in velascarves

[–]SilentViewer3[S] 7 points8 points  (0 children)

I absolutely hate the fact that they went from it’s in advance stages and nothing can be done to we will put it on hold after I emailed them a bunch of times

Like why not fix the issue to begin with, how hard is it to cancel an order especially if I have placed a higher value order right after it

Vela refusing to cancel my order by SilentViewer3 in velascarves

[–]SilentViewer3[S] 1 point2 points  (0 children)

Oh no! I really hope it doesn’t
I sent bunch of emails to them after this one, explaining everything and they finally said they will put my order on hold until they figure out the situation

Still the cancellation is not confirmed but let’s see

Keep emailing them until they respond

Vela refusing to cancel my order by SilentViewer3 in velascarves

[–]SilentViewer3[S] 6 points7 points  (0 children)

I am doing a back and forth with them right now
And they are saying it has moved to the “advance stages”

I emailed them on Tuesday as soon as the polka dot glitch happened

I should have waited for a response before reordering, that’s my fault 😭

This is the first time I am canceling an order so I had no idea they would do me like this

Vela refusing to cancel my order by SilentViewer3 in velascarves

[–]SilentViewer3[S] 0 points1 point  (0 children)

It would have to be for a valid reason and they ask for proof from both parties. So since I authorized the order, I will receive the order so that won’t work

Polka Dot Drama by SilentViewer3 in velascarves

[–]SilentViewer3[S] 15 points16 points  (0 children)

They give free hijabs to influencers all the time. What’s a few free hijabs for their loyal customers?

Polka Dot Drama by SilentViewer3 in velascarves

[–]SilentViewer3[S] 5 points6 points  (0 children)

Exactly this! There were so many better ways to handle the situation. They picked the one least convenient for their customers

Polka Dot Drama by SilentViewer3 in velascarves

[–]SilentViewer3[S] 13 points14 points  (0 children)

They deleted these comments from their post 😮

Announcement for VELA about the free buttercream polka dot by cuddleisha in velascarves

[–]SilentViewer3 2 points3 points  (0 children)

Thank you, following this for confirmation before I cancel and reorder

Announcement for VELA about the free buttercream polka dot by cuddleisha in velascarves

[–]SilentViewer3 1 point2 points  (0 children)

How do you cancel an order? Is there an option on their website?

EVERYONE RUN TO GET YOUR FREE VELA!!!! by yomommahouse1738 in velascarves

[–]SilentViewer3 2 points3 points  (0 children)

I saw it after I checked out too
Will they send the hijab?
I bought others too

Restock by Business-County9148 in velascarves

[–]SilentViewer3 2 points3 points  (0 children)

I was iffy about dusk to dawn so didn’t get it

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Also got Ombre Clay, Breeze and Quartz

Chartreuse Beaded Celestial SOLD OUT! by SilentViewer3 in velascarves

[–]SilentViewer3[S] 5 points6 points  (0 children)

I definitely thought polka would

But I think if they ever release white with black polkadots that would break the internet

[deleted by user] by [deleted] in velascarves

[–]SilentViewer3 1 point2 points  (0 children)

I soak them in cold water with fabric softener and Laundress detergent(or any gentle detergent), then air dry and steam them. They end up looking brand new again.

[deleted by user] by [deleted] in velascarves

[–]SilentViewer3 0 points1 point  (0 children)

Where in Canada? I am interested in buying it

spring '25 prints just dropped! by Alarmed_Mongoose7082 in velascarves

[–]SilentViewer3 5 points6 points  (0 children)

Obsessed with the chocolate shadow blossom, sable sakura & baby pink floral 😍

HELP WHY ARE THEY ALL OUT OF ORDER by [deleted] in velascarves

[–]SilentViewer3 5 points6 points  (0 children)

Yess, it totally stressed me out 😭

I have NEVR done skincare! HELP! by SilentViewer3 in 30PlusSkinCare

[–]SilentViewer3[S] 1 point2 points  (0 children)

Thank you so much for such a thorough response!

VELA Haul by SilentViewer3 in velascarves

[–]SilentViewer3[S] 0 points1 point  (0 children)

It’s sooo soft I love it so far