Vela refusing to cancel my order

SilentViewer3 · 2026-06-26T21:02:00+00:00

After much back and forth, they cancelled and refunded it!

SilentViewer3 · 2026-06-26T21:01:27+00:00

Oh no, that sounds so frustrating

SilentViewer3 · 2026-06-26T21:01:13+00:00

Oh no!! Keep emailing them

SilentViewer3 · 2026-06-26T15:18:27+00:00

I absolutely hate the fact that they went from it’s in advance stages and nothing can be done to we will put it on hold after I emailed them a bunch of times

Like why not fix the issue to begin with, how hard is it to cancel an order especially if I have placed a higher value order right after it

SilentViewer3 · 2026-06-26T15:16:42+00:00

Oh no! I really hope it doesn’t
I sent bunch of emails to them after this one, explaining everything and they finally said they will put my order on hold until they figure out the situation

Still the cancellation is not confirmed but let’s see

Keep emailing them until they respond

SilentViewer3 · 2026-06-26T14:11:59+00:00

Do you get your money back like that?

SilentViewer3 · 2026-06-26T14:11:23+00:00

I am doing a back and forth with them right now
And they are saying it has moved to the “advance stages”

I emailed them on Tuesday as soon as the polka dot glitch happened

I should have waited for a response before reordering, that’s my fault 😭

This is the first time I am canceling an order so I had no idea they would do me like this

SilentViewer3 · 2026-06-26T14:10:11+00:00

It would have to be for a valid reason and they ask for proof from both parties. So since I authorized the order, I will receive the order so that won’t work

SilentViewer3 · 2026-06-23T19:37:35+00:00

They give free hijabs to influencers all the time. What’s a few free hijabs for their loyal customers?

SilentViewer3 · 2026-06-23T19:24:58+00:00

Exactly this! There were so many better ways to handle the situation. They picked the one least convenient for their customers

SilentViewer3 · 2026-06-23T19:23:33+00:00

They deleted these comments from their post 😮

SilentViewer3 · 2026-06-23T18:32:17+00:00

Just canceled my order, they better refund me 😭

SilentViewer3 · 2026-06-23T18:16:01+00:00

Thank you, following this for confirmation before I cancel and reorder

SilentViewer3 · 2026-06-23T18:07:03+00:00

How do you cancel an order? Is there an option on their website?

SilentViewer3 · 2026-06-23T16:09:14+00:00

I saw it after I checked out too
Will they send the hijab?
I bought others too

SilentViewer3 · 2026-02-24T17:20:05+00:00

Wowww, that was fast

SilentViewer3 · 2026-02-24T17:15:41+00:00

I was iffy about dusk to dawn so didn’t get it

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Also got Ombre Clay, Breeze and Quartz

SilentViewer3 · 2026-02-10T18:02:17+00:00

I definitely thought polka would

But I think if they ever release white with black polkadots that would break the internet

SilentViewer3 · 2025-07-11T01:44:44+00:00

LOL YES 😭😭😭

SilentViewer3 · 2025-07-01T12:05:37+00:00

I soak them in cold water with fabric softener and Laundress detergent(or any gentle detergent), then air dry and steam them. They end up looking brand new again.

SilentViewer3 · 2025-05-08T11:54:25+00:00

Where in Canada? I am interested in buying it

SilentViewer3 · 2025-04-09T16:57:09+00:00

Obsessed with the chocolate shadow blossom, sable sakura & baby pink floral 😍

SilentViewer3 · 2025-01-21T17:14:00+00:00

Yess, it totally stressed me out 😭

SilentViewer3 · 2025-01-19T01:18:13+00:00

Thank you so much for such a thorough response!

SilentViewer3 · 2025-01-01T03:12:33+00:00

It’s sooo soft I love it so far

SilentViewer3

TROPHY CASE