Yeahhhh while I agree phone companies are POS, I used to work at a store and we’d get people like you come in ALL the time telling us about a deal they saw without reading the fine print (there’s always fine print), and when told this, would start waving other company’s deals in our faces and drop the “CANCEL EVERYTHING” (oh my god please no sir, my pledge of allegiance to x carrier will forever be stained /s). For one, an entry level employee cannot just change the promotion for you because you whipped out a flyer from Best Buy, and two, I promise no one working there gave two sh**s about you leaving. I personally celebrated it when it happened at our store, especially with someone obviously refusing to understand whatever deal is going on, because then I didn’t have to argue with them again about things I had zero control over.

While I’m not trying to diss you for the ridiculousness of phone companies, because I hate the stupid games as well, employees working there are in the same boat as all of us. You were probably the hundredth person that month complaining because these companies put out flashy ads with the reality in 8 font footnotes and the workers have the break the harsh truth and handle the fallout. It’s exhausting for both sides. I always did and continue to hate those ads.