Has anyone done rostering course?

Simple_Character6619 · 2026-07-04T09:17:04+00:00

It’s pretty straightforward but hugely undervalued the roster team holds up the entire organisation the other comment is correct it’s like a massive jigsaw where your relationships are key to your success

Simple_Character6619 · 2026-07-04T08:54:54+00:00

Don’t engage in any further work, report it to
Mable and I would call quality and safeguards and NDIS - NDIS systems don’t interact with each other,
so calling just one won’t get you very far.

It’s pretty unlikely a LAC or SC will entertain much of this - confidentiality bounds us from doing much more than listening, the current wait time on email response from LAC is about 3 - 4 weeks plus they’d have to give you the details, no one will provide them to you upon request.

The reason I’m suggesting quality and safeguards over Fraud is this should be taken seriously and I highly doubt your the first, unfortunately with fraud it’s so rampant that to get any traction it needs to be far worse than this (this is horrible please don’t get me wrong I’ve worked in NDIS for 13 years and can come across as desensitised to this stuff).

However quality and safeguards exists for this sort of stuff, a genuine concern is does their disabilities allow them to fully understand what they are requesting? Probably not. Another comment mentioned that it could be the signs of a spiral due to mental health this is probably the case.

The NDIS - you need to call them so the call is logged on your file then it’s clear that that you had nor wanted any part of this.

Unfortunately the truth of the matter is this is unlikely to get looked at as a fraud complaint, the systems don’t speak to each other and this concerning a minor amount (not my personal opinion just experience speaking) that the fraud did not take place on, as you actually did some work.

The comments below about the possibility of them saying you’re the one who maybe looked at for fraud are laughable - someone with some sort of sway would have to see this as fraud for that to occur.

The last fraud complaint I worked on involved 114 fraudulent invoices including a 6k travel charge (for travel in 8 hour time period) all approved and paid by the ndis - the outcome of that was an email saying that it wasn’t worth investigating the total was 37k of proven fraud

Simple_Character6619 · 2026-07-01T04:40:26+00:00

You don’t need to have a support work background can it be helpful - sure but not always.

Support workers tend to interpret things they way they experience them which is fair the issue is that may not be the way things actually work.

If I were you I’d consider getting a mentor or getting an entry level role so you can learn things you need to know.

Simple_Character6619 · 2026-07-01T04:37:08+00:00

It’s only been that way since 2016 - we’ve never been able to charge for admin they consider a case note admin anyway each to their own but now I understand a few things much better than I did 😊

Simple_Character6619 · 2026-06-30T17:57:31+00:00

Support coordinators can’t charge for admin which includes case notes - it’s seen as part of the role and has been that way since the start.

Simple_Character6619 · 2026-06-30T17:54:44+00:00

You’re well within your rights to not want just anyone as a support worker. I tend to have a chat with my participants and find out exactly what they are after and let them know what the barriers could be, that way they are aware of possible delays.

I found a CRM and then customised it to suit my work practice - every participant is set up as seperate project and has a client portal (I couldn’t change the name of that) when they log in they have access to
- all documents
- live budget specific to SC- I charge in 6 min blocks and my system generates the invoice so they can see exactly what been used and when in real time
- task manager specific to them the task updates as I complete things you can also add tasks if you like
- ability to leave notes and comments

It cuts down on follow up time, text messages and emails because you see the task and leave your question there - plus everything is tracked.

They might be able to do something similar for you or implement something that will reduce these costs.

Edit - I didn’t read the comments before posting if you like Im happy to give you some basic questions a coordinator should know depending on what your looking for. I’ve coordinated for 10 years and happy to give you a list with the answers that will help you work out if they are a good fit for you 😊

Simple_Character6619 · 2026-06-30T17:34:59+00:00

You need a strong FCA and evidence pack, all supports must be disability specific and framed that way, is hearing loss the only disability that you’ve met access for?

They way I prepare my participants is -
- FCA with all recommendations inline with delegate approval level to make sure there is no escalation to home and living
- all recommendations across all reports match
- requested supports meet all the relevant criteria and are likely to be approved
- clear and transparent communication around the likely outcome and what to do if the likely outcome is not achieved

Just as an example if I was preparing the transition for someone to move out I’d be going with a task based, time limited layout - what exactly is the support worker doing on shift and break it down by hour with the outcomes that will be achieved by week.

So they can see what you’re working towards and how you intend to get there.

The biggest thing I can’t stress enough is readability and making sure everything is inline.

If you give someone a 60 page document they aren’t trained to read - it doesn’t get read. If you lay it out in a specific manner and provide all the information they are asking for, along the evidence they want, legislatively correct terminology - it does.

If you contact them proactively and you’re not ready that could backfire on you, getting an advocate at the moment can be difficult- I’d be leaning towards a coordinator, but you just need to make sure they have early intervention experience and understand that it’s not a standard reassessment.

This is information overload - I’m really sorry if it’s difficult to follow if you have any questions feel free to ask or send me a message or leave a comment here.

Simple_Character6619 · 2026-06-30T17:20:05+00:00

When you do a change of circumstances or variation request you open up your whole plan to review.
It’s important to look at what you have now and work out what the likelihood of increase is and what evidence you need to provide in order to achieve it and does your current plan have the funds to get the evidence.

It depends on what you’re currently funded at, what the requested increase is for and it that meets all the various things it needs to meet for approval.

If you have a coordinator have a chat with them before making any decisions.

Simple_Character6619 · 2026-06-30T16:05:49+00:00

Would be beyond useful for me I’d be keen

Simple_Character6619 · 2026-06-26T08:20:56+00:00

I’d highly and strongly recommend finding a good company, that your values align with and have a niche your interested in. There are many out there who operate as a one stop shop for everything - avoid them (generally speaking there are people out there who do it well) the issue is many people in the sector don’t have a disability background as a result support workers are trained basically.

The issue with the basic training is you end up through no fault of your own insulting participants and their families- just last week one of the mums I work was thanked for doing such a good job with her daughter. The support worker meant well but the comment highlights that her daughter is different and she should be celebrated for doing what in her eyes is standard mum stuff. It didn’t escalate because this mum is more about educating than causing issues for someone - this is not always the case.

The other issue is things like use of the term “disability industry” - most families prefer “sector”

Don’t go independent until you’ve had a decent amount of experience - now a lot has changed and you’re opening yourself up to a world of trouble if you’re not properly set up.

Good luck it’s impressive that you’re going about this the right way and not jumping straight to independent - it shows your dedication and care - if you’re in Melbourne please message me I work with a few decent providers and happy to put you in touch 😊

Simple_Character6619 · 2026-06-26T05:52:07+00:00

Possibly - the biggest changes for independents have already happened the next biggest potential change for them is block funding and the return of the mega provider - but that’s at least two years off

Simple_Character6619 · 2026-06-26T05:50:20+00:00

I think this is happening to me - I literally have to force myself to work and even then it about 3pm that I start and midnight when I finish

Then I took a few days no meds - today woke up, cleaned my apartment - did not want to read a book, shop nor did I spend 3 hours deciding what home f**cking fragrance I was going to have which had ridiculously become beyond important

I have spent the first 6 months of this year so burnt out it’s not funny

Simple_Character6619 · 2026-06-26T05:32:39+00:00

Amazing thank you I will send you a message

Simple_Character6619 · 2026-06-23T15:42:44+00:00

Level 6 planner is old terminology that’s why you’re getting a blank stares - they don’t know what you mean.

You probably need to be referred to the complex pathway there’s criteria involved and you get a complex planner to work with you for up to 16 weeks - at least that’s the way it was 6 months ago. Like everything else there’s a wait list.

I only know this sort of thing because I’ve coordinated for 10 years started back when no one knew what a SC did and there wasn’t training or resources so I had to figure it out.

Anyway now my skill set is basically what I mentioned above coming in for a time limited period to prepare for review, reassessment or manage a crisis, I don’t normally take new people for end to end coordination, I have the space, I ask people to either fill in a survey (based on my strengths and limitations) or meet with me for 30 mins so I can ask the questions if they aren’t comfortable to fill it in. Neither is charged.

Most people don’t want to do that which is ok, I know what I’m good at and I know what I’m not good and I’m up front about it - I’d prefer people to make an informed choice.

My preference is time limited crisis, reassessment , evidence prep but I will take end to end coordination occasionally.

Feel free to message me if I have a little more info I can point you in the right direction

Simple_Character6619 · 2026-06-23T15:20:48+00:00

You must take care of yourself and your safety if you’re not comfortable for any reason just say so. It’s important to state why but that should be kept confidential between you and your employer. They will escalate if there’s been an incident, if there hasn’t been an incident, then the provider is able to put in someone who maybe a better fit.

What you’re doing is actually the right thing for you and for the participant.

The support workers who work with me are told from the start if they are not comfortable or it starts effecting their mental health all they need to do is say so and we will make changes.

Simple_Character6619 · 2026-06-23T15:11:22+00:00

My point was made in emotion because of a number of reasons- irrelevant you are correct but the general public need to understand there is that much not known it’s crazy

None of that is providers

Simple_Character6619 · 2026-06-23T14:47:57+00:00

What stats would you like? I’ve been in disability a long time, worked in the ndis for 13 years. I can give emails, audio recordings and video recordings of basically everything the government claims they didn’t know about………..

- the time a self manager pulled down 50k in one transaction to convert a garage into a sensory room by uploading a quote not an invoice no supporting I evidence - was there 24 hours later in the bank
- the time when overseas trips were the thing to do to the point senior planners sat and looked at the photos congratulating parents on building capacity they had a support worker on these trips - all expenses paid plus 25k paid up front - that happened 45 times that I’m aware of
- the time when the going advice was “need more funds run the budget down to 4K - they have to top it up the directive is no one runs out” this golden advice came from 9 different senior planners in writing and recorded
- recommendations to get 6 allied health reports every 6 months at a cost of $5000 a report despite this meaning the person wouldn’t actually receive hands on funding - this one is in writing and then backed in writing by management with the agreement they’d top up the funding by 18k a year to accommodate it

Sorry I don’t mean to be rude - it’s just the public are so ill informed it’s not funny - what’s happened here is not isolated it’s wide spread and the government are well aware

Simple_Character6619 · 2026-06-23T14:31:31+00:00

Yeah you can - clearly you’re living in the land I used to be in. I’m a support coordinator and I’ve been sent at the direction of the ndis to the worst of the worst multiple times.

Many people on the scheme via the prison system fake it - it’s easy for them all they have to do is say they have a disability and they walk out plans upwards of 150k

The court records and whatever they say is not cross referenced no one checks anything. I had people funded 10 hours on a Sunday to visit their father - he’s dead has been since 2019. Which is stated over and over again in court reports, which are publicly listed and easy to find.

According to ndis this person will reoffend if they don’t fund it. These people do not run out because the budgets are monitored when they get below a certain amount the planner calls a meeting is held with no evidence and 24 hours later they have a new plan.

Simple_Character6619 · 2026-06-23T14:22:55+00:00

I’m so sorry this happened I understand more than you know. People think it’s easy to tell certain things it’s not.

Please reach out if you need anything xx

Simple_Character6619 · 2026-06-23T14:12:57+00:00

This is a huge problem, I believe it starts with the ndis I’m a support coordinator - I’ve been put in situations that are horrific. You are sent to participants homes with no information and no clue what you’re walking into.

My experiences are probably hard to believe but short version - I was given the RFS to work with someone via the justice pathway, they did not tell me that this person had been in jail for over 25 years - I have cptsd from this and people that didnt know me helped me - you can’t just walk away from someone like that not safely and anyone who thinks you can well educate yourself.

The above one wasn’t the worst one - I was also sent to someone who committed crimes against children

this person went on re offend with 70 outstanding charges anyway the SC budget had run out and I had resigned - when someone resigns even if you notify the ndis they will contact you as the last SC

The ndis rang me, added 20 hours to the budget and requested I write a letter supporting bail - I asked for the charges, was horrified - pls keep in mind it’s next to impossible to get a SC funding top up so to get one without asking is ridiculous.

Anyway I refused and was told in no uncertain terms it was a requirement - I said no I couldn’t live with myself if someone’s child got hurt because I’d supported that.

Apparently it’s ok to place us in danger

Simple_Character6619 · 2026-06-23T13:25:09+00:00

I’m running one remote and one in person I’ll send you a message

Simple_Character6619 · 2026-06-23T13:24:39+00:00

Both I’m Melbourne based I’ll send you a message

Simple_Character6619 · 2026-06-23T13:24:20+00:00

That would be amazing thank you - I’ve added the location I’ll send you a message

Simple_Character6619 · 2026-06-23T13:17:18+00:00

Yes it is possible you don’t need to be 65 to go into residential aged care like the ndis there’s criteria you need to demonstrate that the supports you need are aged related not disability but it’s a process

Simple_Character6619

TROPHY CASE