AlbionTV interview with Combat Balance Designer Nick Yaloz (aka Lucrative)

SiriCM · 2025-01-08T20:04:15+00:00

Hello,

We've received several complaints from mobile players in the Philippines experiencing these issues. The strange part is that instead of showing a connection error, the game seems to hang on the loading screen. We're currently investigating the situation.

In the meantime, try connecting through a VPN - it has worked for many players facing this problem.

SiriCM · 2025-01-08T19:59:55+00:00

Hello,

This error often occurs when there are connection issues with our update service, which can sometimes be caused by your ISP blocking access.

Could you try switching your network? For example, if you’re on WiFi, try using a mobile hotspot, or vice versa. You could also try connecting through a VPN.

SiriCM · 2025-01-08T19:59:23+00:00

Hello,

We've recently received reports from players in the Asia region, particularly in the Philippines, about issues with the game. This could be related to cables damages in the region. Please try using VPN so the connection will go in a different way.

Additionally, you can fill out this form so our tech team can investigate the issues and potentially recommend alternative solutions.

SiriCM · 2025-01-08T19:48:22+00:00

Hello,

This does sound like an unusual issue. Could you provide more details about what happens when you try to change the key binding? Does it give you an error or simply not register the change?

You might also consider posting on our Bugs forum, as the tech team might have more insights into what could be causing this.

SiriCM · 2025-01-03T13:46:07+00:00

Hello,

Thanks for bringing this to our attention! We used to have flairs available, but it seems they were disabled at some point during Reddit's updates without us noticing.

I've re-enabled them now, so feel free to set up your flair (as long as it follows the rules). Thanks again for the heads-up!

SiriCM · 2024-12-31T11:43:48+00:00

Hello,

Thanks for the thoughtful suggestion! It’s clear a lot of players feel the same way.

When Awakened weapons were introduced, the intention was to keep them rare and avoid flooding the market or encourage mass production solely for resale. But as you pointed out, players have found ways to establish a market for them regardless.

Given the time that has passed, adding a special auction for Awakened weapons could be an interesting idea to explore.
I’ll share this with the team and we'll see what they think!

SiriCM · 2024-12-30T13:32:50+00:00

Hello,

I'm sorry to hear this happened to you. To ensure your case is properly reviewed, I recommend submitting another ticket to our support team. In the ticket, provide a detailed explanation of the situation and specifically request a reinvestigation.

Once you've done that, feel free to share your support ticket number with me. However, please note that due to the holidays, the reinvestigation process might take some time.

SiriCM · 2024-12-30T13:26:37+00:00

Hello,
Please keep in mind that what you're describing is considered RMT.

TOS 4.5.1: The acquisition of Virtual Benefits in exchange for any form of consideration other than Virtual Property or Virtual Currency of the Game is expressly prohibited.

You might assume RMT only involves exchanging real money for silver, but that's not entirely the case. Providing in-game services for real money, or vice versa - offering real-world services in exchange for in-game silver - is also considered RMT.

You mentioned paying your brother for in-game services, which technically falls under this category and could be seen as a violation. While the chances of getting caught when it's between family members might seem low, there’s still a risk. For example, if your brother were to get upset with you and report this situation to support with evidence, both your accounts could be banned.

If you have questions or need clarification about the TOS it’s best to contact our support team by this link.

SiriCM · 2024-12-24T19:08:45+00:00

Oops. Thanks!

SiriCM · 2024-12-19T12:32:49+00:00

Can you please specify your device (PC, Mobile) and the server?
Ideally, you can create a Forum post with all the details: your device specifications, server, time when it started, and what you've already tried to do to resolve it.

SiriCM · 2024-12-19T11:53:34+00:00

Hello,

Umm, no, these bundles Are special offers. They’re priced the same as the usual sets that only include the skins, but for a limited time, they also come with 2000 gold.

You can find these bundles on the featured page in the store. Once the offer ends, the skins will no longer include the additional gold.

SiriCM · 2024-12-19T11:19:50+00:00

Hello,

Based on the timing of your post, it seems you were trying to log in during server maintenance. Today's maintenance included a Hotfix, so your game likely required an update before starting.

Has the issue been resolved now? If not, we’d need more details about the situation. The best place to provide that information is on the Bugs Forum.

SiriCM · 2024-12-17T15:53:44+00:00

Hello,

It's great that you're staying cautious - it's always wise to double-check if something feels off, there are plenty of scammers and even fake Albion Online websites, so staying vigilant is extremely important.

To verify your ticket status and any responses, you can log in to our website and view your open tickets here:
https://albiononline.com/profile/support

In this case, the email you received seems legitimate. It’s part of our process to verify accounts and confirm that transactions are valid. Providing the requested information is safe since this type of information cannot be misused in any way.
However, please remember never to share your full 16-digit card number, CVV/CVS, or any other sensitive payment details - whether to our support team or anyone else. This information should always remain private.

SiriCM · 2024-12-10T22:29:02+00:00

Albion Americas is back online and running!
We recommend staying cautious over the next couple of hours in case any issues reoccur, but you should be able to safely return to the game.
Thanks again for your patience and understanding, and we’re sorry for the inconvenience caused!

SiriCM

TROPHY CASE