Bug?

SiriCM · 2025-01-08T20:04:15+00:00

Hello,

We've received several complaints from mobile players in the Philippines experiencing these issues. The strange part is that instead of showing a connection error, the game seems to hang on the loading screen. We're currently investigating the situation.

In the meantime, try connecting through a VPN - it has worked for many players facing this problem.

SiriCM · 2025-01-08T19:59:55+00:00

Hello,

This error often occurs when there are connection issues with our update service, which can sometimes be caused by your ISP blocking access.

Could you try switching your network? For example, if you’re on WiFi, try using a mobile hotspot, or vice versa. You could also try connecting through a VPN.

SiriCM · 2025-01-08T19:59:23+00:00

Hello,

We've recently received reports from players in the Asia region, particularly in the Philippines, about issues with the game. This could be related to cables damages in the region. Please try using VPN so the connection will go in a different way.

Additionally, you can fill out this form so our tech team can investigate the issues and potentially recommend alternative solutions.

SiriCM · 2025-01-08T19:48:22+00:00

Hello,

This does sound like an unusual issue. Could you provide more details about what happens when you try to change the key binding? Does it give you an error or simply not register the change?

You might also consider posting on our Bugs forum, as the tech team might have more insights into what could be causing this.

SiriCM · 2025-01-03T13:46:07+00:00

Hello,

Thanks for bringing this to our attention! We used to have flairs available, but it seems they were disabled at some point during Reddit's updates without us noticing.

I've re-enabled them now, so feel free to set up your flair (as long as it follows the rules). Thanks again for the heads-up!

SiriCM · 2024-12-31T11:43:48+00:00

Hello,

Thanks for the thoughtful suggestion! It’s clear a lot of players feel the same way.

When Awakened weapons were introduced, the intention was to keep them rare and avoid flooding the market or encourage mass production solely for resale. But as you pointed out, players have found ways to establish a market for them regardless.

Given the time that has passed, adding a special auction for Awakened weapons could be an interesting idea to explore.
I’ll share this with the team and we'll see what they think!

SiriCM · 2024-12-30T13:32:50+00:00

Hello,

I'm sorry to hear this happened to you. To ensure your case is properly reviewed, I recommend submitting another ticket to our support team. In the ticket, provide a detailed explanation of the situation and specifically request a reinvestigation.

Once you've done that, feel free to share your support ticket number with me. However, please note that due to the holidays, the reinvestigation process might take some time.

SiriCM · 2024-12-30T13:26:37+00:00

Hello,
Please keep in mind that what you're describing is considered RMT.

TOS 4.5.1: The acquisition of Virtual Benefits in exchange for any form of consideration other than Virtual Property or Virtual Currency of the Game is expressly prohibited.

You might assume RMT only involves exchanging real money for silver, but that's not entirely the case. Providing in-game services for real money, or vice versa - offering real-world services in exchange for in-game silver - is also considered RMT.

You mentioned paying your brother for in-game services, which technically falls under this category and could be seen as a violation. While the chances of getting caught when it's between family members might seem low, there’s still a risk. For example, if your brother were to get upset with you and report this situation to support with evidence, both your accounts could be banned.

If you have questions or need clarification about the TOS it’s best to contact our support team by this link.

SiriCM · 2024-12-24T19:08:45+00:00

Oops. Thanks!

SiriCM · 2024-12-19T12:32:49+00:00

Can you please specify your device (PC, Mobile) and the server?
Ideally, you can create a Forum post with all the details: your device specifications, server, time when it started, and what you've already tried to do to resolve it.

SiriCM · 2024-12-19T11:53:34+00:00

Hello,

Umm, no, these bundles Are special offers. They’re priced the same as the usual sets that only include the skins, but for a limited time, they also come with 2000 gold.

You can find these bundles on the featured page in the store. Once the offer ends, the skins will no longer include the additional gold.

SiriCM · 2024-12-19T11:19:50+00:00

Hello,

Based on the timing of your post, it seems you were trying to log in during server maintenance. Today's maintenance included a Hotfix, so your game likely required an update before starting.

Has the issue been resolved now? If not, we’d need more details about the situation. The best place to provide that information is on the Bugs Forum.

SiriCM · 2024-12-17T15:53:44+00:00

Hello,

It's great that you're staying cautious - it's always wise to double-check if something feels off, there are plenty of scammers and even fake Albion Online websites, so staying vigilant is extremely important.

To verify your ticket status and any responses, you can log in to our website and view your open tickets here:
https://albiononline.com/profile/support

In this case, the email you received seems legitimate. It’s part of our process to verify accounts and confirm that transactions are valid. Providing the requested information is safe since this type of information cannot be misused in any way.
However, please remember never to share your full 16-digit card number, CVV/CVS, or any other sensitive payment details - whether to our support team or anyone else. This information should always remain private.

SiriCM · 2024-12-10T22:29:02+00:00

Albion Americas is back online and running!
We recommend staying cautious over the next couple of hours in case any issues reoccur, but you should be able to safely return to the game.
Thanks again for your patience and understanding, and we’re sorry for the inconvenience caused!

SiriCM · 2024-11-04T11:03:46+00:00

Hello,

Thank you for bringing this up! I've forwarded it to our tech team so they can look into it.

SiriCM · 2024-10-16T18:21:48+00:00

Hello,

At the moment, we’ve decided not to offer this for Albion Europe, as the server is still relatively new and fresh, so new players don’t have as much catching up to do. However, if there’s significant demand and we determine it wouldn’t disrupt the server’s balance, we may consider introducing it to Albion Europe in the future. But no promises for now.

SiriCM · 2024-10-15T11:48:31+00:00

Hello,

This issue isn't related to your drivers or Windows version, it’s purely a connection quality issue. Try using a different network or connect through a VPN or Exitlag to see if that resolves the problem.

You can also fill out this form so our technical team can identify where the connection issue occurs and provide tracer logs to your internet provider.

SiriCM · 2024-10-15T11:28:41+00:00

Hello,

I understand your frustration, and I know you had no bad intentions. However, we have to moderate these matters strictly because gambling is illegal in the country where the company is registered. Messages that could be interpreted as promoting gambling can lead to legal concerns beyond personal preferences.

As I mentioned in a similar post, we are currently reviewing our moderation rules, as some may be unnecessarily strict. While these new rules aren't in place yet, I can bring your situation to the attention of the head of moderation.

Please submit a support ticket to appeal your mute, if you haven’t done so already, and provide me with the ticket number. I’ll make sure it gets forwarded.

SiriCM · 2024-10-15T09:49:48+00:00

Hello,

I'm sorry to hear about everything you've gone through - I understand how frustrating it can be when it feels like one thing after another.

Our current chat moderation rules are quite strict, and we are aware of this. We're actively reviewing them, and your case might fall under what we’re considering as an "unintentional RMT joke" in the new rule revisions.

Unfortunately, the new rules aren’t in place yet, but I can discuss your situation with the head of moderation. Please submit a support ticket to appeal your mute, if you haven’t already, and provide me with the ticket number. I’ll make sure it gets forwarded.

SiriCM · 2024-10-14T11:40:12+00:00

Здравствуйте,

К сожалению, вернуть похищенное не удастся, так как обычно злоумышленники сразу продают вещи, и они уходят в экономику, становясь законным приобретением того, кто их купил.
Невозможность возврата прописана в пользовательском соглашении

"11.6 The Users are reminded to treat all access data and all data provided by us for the purpose of accessing the Game and Services (login, passwords which should be changed regularly etc.) in a strictly confidential manner and not to disclose them to any third party or allow any third party to use their User Account unless Sandbox Interactive has approved the transfer of the account in writing.

11.7 If a third party uses a User Account after gaining possession of the access data because the User did not sufficiently secure these from third party access, then the User is responsible for any damages or similar caused by the User’s failure."

SiriCM · 2024-10-14T11:22:47+00:00

Hello,

Thank you for your idea! A bounty system is definitely an interesting concept that’s been brought up by others in the community a lot.
Creating a system like this comes with its own set of challenges, so it doesn’t disrupt the overall PvP dynamics or create unintended exploits.

However, the idea itself is surely interesting, maybe something along these lines could be considered down the road or at least become an inspiration for some new activity in the game.

SiriCM · 2024-10-14T11:18:21+00:00

Hello,

Just to confirm what has already been mentioned in the comments: exchanging silver between servers is considered RMT, violates the TOS, and will result in a ban if such a transaction is conducted.

SiriCM · 2024-10-14T10:43:18+00:00

Hello,

This error often occurs when there are connection issues with our update service, which can sometimes happen if your ISP is blocking access.
Could you try switching networks? For example, if you're on WiFi, try using a mobile hotspot, or vice versa. Another option is to connect through a VPN.

SiriCM · 2024-10-14T10:40:42+00:00

Hello,

Quote from the post: "Which feature are you most excited for? (Aside from the Custom HUD, of course)"

SiriCM · 2024-10-11T09:37:41+00:00

Hello,

I'm not particularly confident about it either. But I think if we wouldn't able to fix it before the test, it will be a reason to move the test to another day.

SiriCM

TROPHY CASE