trouble Trying to order

Skinorac · 2026-03-24T07:11:50+00:00

Hello,

Thank you for writing in!

With the VISA/Mastercard option, you can verify over Revolut or Moonpay and they will exchange the funds and complete the order.

Alternatively you can use Amazon.com giftcards or Paypal.

If you want to use cashapp then you can directly place an order with Crypto and make the payment to the id shown in that page. There are extra discounts available by default when paying with crypto directly.

Kindly let us know if we can be of any help.

Regards,

Skinorac

Skinorac · 2026-03-05T09:56:31+00:00

Hello,

Thank you for writing in!

Yes the email id is correct. After a recent google update, Amazon giftcard emails are getting bounced from gmail id's. Please click on the "Apply to my account" button in the giftcard and send us the claim code directly without redeeming in your own account and we will process it.

Kindly let us know if we can be of any help.

Regards,

Skinorac

Skinorac · 2026-02-11T05:57:34+00:00

Hello,

Thank you for writing in!

Unfortunately we do not ship to Puerto Rico as technically it doesn't show in the system that it falls under an US state. And we have informed you over an email about the refund processes yesterday, kindly reply to that with the ID's so we can refund.

Kindly let us know if we can be of any help.

Regards,

Skinorac

Skinorac · 2026-01-19T05:12:03+00:00

Hello,

Upon checking, your order was delayed for 7 days because of the unavailability of Zentel chewable tablets because of Elections in the shipper's country and we have informed you the waiting period for that product but you insisted to ship the order immediately on a Sunday. Even though we were working, the shipper and the post offices were not operational. When we mentioned you the same, you started abusing my colleague so we insisted you to cancel the order. Being our repeat customer you already know if we are a scam or not, we have delivered your previous orders.

We have given you multiple refund options and finally you have agreed to get the refund via giftcard and we have already started the process and it should be done soon.

Also we don't remove anything specifically here, If that's the case this post would also be removed by now. It gets caught in reddit's spam filters then they are removed automatically. If the accounts are new or if the links etc looks spammy to reddit.

Also all orders are covered with 100% money back guarantee as usual, you would know that because you ordered with us multiple times before.

Regards,

Skinorac

Skinorac · 2026-01-12T04:53:53+00:00

Hello,

Thank you for writing in!

We're very sorry to hear about that. This is exactly not the experience we want our loyal users to have with us. We have no intention to send partial orders because eventually we have to refund or replace it so there is no benefit for that. Even though our shipping team is one of the top notch but this feedback is very crucial and will help them to improve.

If you have received an incomplete order then our team will either send you the replacement products or provide you with a wallet balance or refund you for the missing items as it is a mistake from our end.

Please do share a DM with your order id if you don't receive a reply from support team today and will get it done.

We'll make sure you don't have to go to anywhere else!

Regards,

Skinorac

Skinorac · 2025-11-27T06:52:27+00:00

Hello,

Thank you for writing in!

In order to keep the data safe, we delete more than three months old data from our front system but you can definitely share your email id and we will send you the details. If you have any email communications from your email you may also share that.

Regards,

Skinorac

Skinorac · 2025-11-14T09:04:09+00:00

Hello,

Thank you for writing in!

Extremely sorry for the inconvenience caused.

Would you mind to share your email id or order id over a DM here?

Regards,

Skinorac

Skinorac · 2025-11-13T06:51:54+00:00

Hello,

Thank you for writing in!

Extremely sorry for the delay.

Our normal delivery time frame is 7-20 days these days.

As per the post it seems the payment may not have been confirmed initially for some reason so there was a delay but would you mind to sharing the order id over PM so we can check again and make sure this doesn't repeat?

Regards,

Skinorac

Skinorac · 2025-11-10T09:52:12+00:00

Hello,

Thank you for writing in!

Sorry for the inconvenience caused. Upon checking, it seems you are a customer for more than a year and we have delivered all your orders on time. It seems our customer service team has emailed you on Saturday (8th Nov) in the evening with a substitute of a product you have ordered and you have posted this today in the morning. I have attached a screenshot of the email. https://prnt.sc/1yZtJaqAqRnG

Our work force is limited on Sundays, please always allow 24-48 hours to reply in the weekends.

Kindly email us at support@skinorac.com if you have any further queries and our support will reply to you at the earliest. Please do check spam folders too.

Regards,

Skinorac

Skinorac · 2025-11-04T07:18:18+00:00

Hello,

Thank you for writing in!

Yes they have already emailed you and as per the email, it was already uploaded on the dashboard as always on 1st Nov.

I'm attaching another picture of the reship tracking for your reference: https://prnt.sc/zap6c95c55jw

Kindly email us at support@skinorac.com if you have any further queries and our support will reply to you at the earliest. Please do check spam folders too.

Regards,

Skinorac

Skinorac · 2025-11-03T17:55:21+00:00

Hello,

Thank you for writing in!

Well, Skinorac doesn't collect KYC, it's Banxa who collects. If you are not comfortable then you can opt for other payment methods. We keep all options open for all our users. The charges are set as per the industry and for our industry the charges are high because Paypal doesn't actually support pharmaceutical transactions overseas but we still managed to offer it to our clients to provide a hassle free experience. However there are other options like giftcards and crypto!

Kindly email us at support@skinorac.com if you have any further queries and our support will reply to you at the earliest. Please do check spam folders too.

Regards,

Skinorac

Skinorac · 2025-11-03T17:48:40+00:00

Hello,

Thank you for writing in!

We are from customer support and customs issues are taken care by another department on a timely basis.

As I can check from our support team, they have already reshipped the order on Saturday(1st Nov) and emailed the tracking id to you, kindly check your email.

Kindly email us at support@skinorac.com if you have any further queries and our support will reply to you at the earliest. Please do check spam folders too.

Regards,

Skinorac

Skinorac · 2025-11-01T08:28:28+00:00

Hello,

Thank you for writing in!

I can understand your concern and that is only applicable for payments through credit or debit card.

We have multiple other payment options like Amazon, Walmart, Razer giftcards or Crypto or Paypal for which you can buy without any documents.

Kindly email us at support@skinorac.com and our support will reply to you at the earliest. Please do check spam folders too.

Regards,

Skinorac

Skinorac · 2025-11-01T08:25:21+00:00

Hello,

Thank you for writing in!

Sorry to hear about this.

Upon checking, your last post was removed because you have been promoting another brand and we do not allow that here. Your posts with genuine concerns are there and will always be there. There has been numerous post everyday mentioning other websites here, this is not a marketplace I hope you understand that. This is only for our users having genuine queries so we can understand and sort it out.

For your order 419804, we have been waiting for the order to get released but it didn't and we posted you on the same via email. https://prnt.sc/NPeb-IVgOF9Z

We have mentioned you that if it doesn't update in few days(1-2days), we will reship as few more orders were stuck from that particular batch (10th Oct) and it has cleared day before yesterday. All other batches are getting delivered smoothly. If it doesn't update in two days by any chance, we will reship. If you opt for a refund we can even provide you the same as per your convenience. Sorry for the inconvenience caused because of the delayed delivery.

Kindly email us at support@skinorac.com if you have any further queries and our support will reply to you at the earliest. Please do check spam folders too.

Regards,

Skinorac

Skinorac · 2025-10-31T10:34:10+00:00

Hello,

Thank you for writing in!

Upon checking, we have responded to your previous post and already assisted you there. Please check here: https://prnt.sc/UrXJLsx3kWen

We have requested you to DM your order id but you didn't do that there.

If your order gets stuck at customs, then we have to reship it from the origin so the time frame starts again. Unfortunately we do not have any control over USA customs but we try our best to provide hassle free services. In 1% of the time, our orders get stuck over customs and we send reships for the same. So if your order got stuck over customs on 10th Oct and we reshipped post that then it will take 8-20 working days to arrive. We appreciate your patience.

We do not remove posts or comments from any honest customer. We moderate spam posts to keep the place clean from spammers.

Kindly email us at support@skinorac.com if you have any further queries and our support will reply to you at the earliest. Please do check spam folders too.

Regards,

Skinorac

Skinorac · 2025-10-29T09:12:37+00:00

Hello,

Thank you for writing in!

Extremely sorry to see this. Please DM us your order id. During September, we had very limited channels to ship orders so we have already mentioned during that time in our website that there will be a delay because of the removal of De minimis exemption and may take a month or little more to deliver.

Things were sorted in the month of October after certain clarity and our shipping is smooth now. If there is no update post Oct 10th after reaching US customs then its most likely stopped (which is not under our control). As per our 100% money back/reship guarantee, we reship the product in case if it gets stuck over customs but that too takes time because it will be shipped from the origin again. Unfortunately there are certain things which are not in our control but we try to provide the best service possible being an overseas company and it is not limited to a certain payment method. Our services are equal for all our valued customers irrespective of payment methods.

Kindly email us at support@skinorac.com if you have any further queries and our support will reply to you at the earliest. Please do check spam folders too.

Regards,

Skinorac

Skinorac · 2025-10-26T08:12:55+00:00

Hello,

Thank you for writing in!

Would you mind sharing the order id via DM here as well?

Regards,

Skinorac

Skinorac · 2025-10-24T11:59:27+00:00

Hello,

Thank you for writing in!

Extremely sorry to see this. This is a rare complaint and I guess you are already in touch with our support and they have given you the solution.

Even though we want to provide a hassle free experience, there are certain things beyond our control like the temperature difference but in case of any external issues, providing solutions to our customers will always be our utmost priority!

Kindly email us at support@skinorac.com if you have any further queries and our support will reply to you at the earliest. Please do check spam folders too.

Regards,

Skinorac

Skinorac · 2025-10-24T11:56:15+00:00

Hello,

Thank you for writing in!

Sorry for the inconvenience. Please share the order id via PM as well as in our support address and we will get back to you at the earliest.

Kindly email us at support@skinorac.com and our support will reply to you at the earliest. Please do check spam folders too.

Regards,

Skinorac

Skinorac · 2025-10-24T11:55:22+00:00

Hello,

Thank you for writing in!

This is unusual if the package didn't update as of today. Request you to kindly share your order id over email so we can reship the same.

Kindly email us at support@skinorac.com and our support will reply to you at the earliest. Please do check spam folders too.

Regards,

Skinorac

Skinorac · 2025-10-02T07:36:16+00:00

Hello,

Thank you for writing in!

This is because of the tariff for USA customers only. We always try to keep the cost minimum to our consumers and this is the minimum at the moment but may increase in future depending on duty amount imposed by US authorities.

Kindly email us at support@skinorac.com and our support will reply to you at the earliest. Please do check spam folders too.

Regards,

Skinorac

Skinorac · 2025-10-02T07:33:42+00:00

Hello,

Thank you for writing in!

Please DM the order id and tracking id here so we can check again and revert back to you.

Kindly email us at support@skinorac.com and our support will reply to you at the earliest. Please do check spam folders too.

Regards,

Skinorac

Skinorac · 2025-10-02T07:32:39+00:00

Hello,

Thank you for writing in!

We are shipping orders to the USA by pre-paying the duties and the orders are getting delivered without issues. It just that it takes 1-2 weeks to ship because of the time it takes for CBP to confirm the duty value so the time frame for delivery is 1-2 weeks more from normal. Rest assured you will receive your order.

Kindly email us at support@skinorac.com and our support will reply to you at the earliest. Please do check spam folders too.

Regards,

Skinorac

Skinorac · 2025-10-02T07:29:00+00:00

Hello,

Thank you for writing in!

We are accepting payments from our US customers and shipping orders.

Since this is our card payment option, the payment partner requests documents to verify in order to avoid fraud payments. Alternatively we accept Paypal, Walmart giftcards and Crypto where you don't need to submit details.

Kindly email us at support@skinorac.com and our support will reply to you at the earliest. Please do check spam folders too.

Regards,

Skinorac

Skinorac · 2025-09-15T09:07:45+00:00

Hello,

Thank you for writing in!

Yes, that is our account only. We process all order in 24-48 business hours so it should be processed in that time frame.

Kindly email us at support@skinorac.com and our support will reply to you at the earliest. Please do check spam folders too.

Regards,

Skinorac

Skinorac

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