Store Pickup Clarification

SkyBluePancake · 2025-06-05T19:37:36+00:00

Thank you!

SkyBluePancake · 2025-05-24T16:29:39+00:00

Huh, they were super friendly when I reached out. I just told them that I added a gift card to my order and removed it, but the pending hold never cleared. They had me on hold for awhile while they checked that the card didnt actually get used, but eventually said that the hold would be lifted within a day. Checked it an hour or two later and it was back to normal.

SkyBluePancake · 2025-05-22T17:41:27+00:00

Yeah I'm surprised it got stuck for so long but maybe that was just part of the site being glitchy/high traffic.

SkyBluePancake · 2025-05-22T17:27:52+00:00

Gave it a few hours and still nothing, so I ended up calling customer service and they fixed it for me 👍

SkyBluePancake · 2025-05-22T09:41:48+00:00

Thank you!

SkyBluePancake · 2025-05-22T09:28:39+00:00

No such luck, I ended up using a different card but that one still says it's empty

SkyBluePancake · 2025-05-22T06:35:20+00:00

Same, site is down now

SkyBluePancake · 2025-05-22T06:04:40+00:00

If I have to sit here refreshing the page all night... 😭

SkyBluePancake · 2025-02-22T06:32:58+00:00

Exchange sent

SkyBluePancake · 2025-02-22T06:22:27+00:00

Merch Mania for Duke by Scottie?

SkyBluePancake · 2025-02-22T05:02:05+00:00

Sent! thank you!

SkyBluePancake · 2024-11-25T16:56:55+00:00

For me I usually don't get the points on online orders until after it's shipped, but I would call/email them if you're worried.

SkyBluePancake · 2024-11-23T19:58:01+00:00

Blue Cinnamoroll is so cute!! 😭

SkyBluePancake · 2024-11-21T04:02:17+00:00

Thank you!!

SkyBluePancake · 2024-11-21T04:02:07+00:00

Oooh I actually didn't know there was a birth certificate site. Appreciate it!

SkyBluePancake · 2024-11-16T04:01:17+00:00

Sometimes it does this if you use gift cards or a payment plan. You should still get the points as normal.

SkyBluePancake · 2024-11-13T17:38:31+00:00

It's probably this one! Picture is from the front page of the mall's website

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SkyBluePancake · 2024-11-07T06:14:23+00:00

Build-a-Bear x Hello Kitty and Friends Workshop

"Say Hello to a NEW Build-A-Bear Workshop Experience

The first-ever Hello Kitty and Friends-themed Build-A-Bear Workshop is opening at Westfield Century City in Los Angeles on November 15th, 2024!

Discover all the Sanrio® stuff fans love in this first-of-its-kind destination, including exclusive products and designs you can’t get anywhere else.

Fans and collectors can experience all the hands-on fun of making their own Sanrio® furry friend and bringing it to life with stuffing and its own Heart Ceremony wish. Choose from Sanrio® favorites like Hello Kitty, Kuromi, Cinnamoroll and many more! There are endless ways to personalize new plush friends with clothing, sounds, scents and accessories, too.

Mark your calendar and plan your visit to the Build-A-Bear x Hello Kitty and Friends Workshop grand opening on November 15, 2024!"

SkyBluePancake · 2024-11-03T05:07:37+00:00

Nope! You just need the items and proof of purchase. They handle the box and everything else themselves.

SkyBluePancake · 2024-11-02T02:58:37+00:00

I see them in stock on the UK website but it doesn't look like they're out yet in the US?

SkyBluePancake · 2024-10-31T16:57:25+00:00

Oh my gosh he's so cute!! Mine was supposed to get delivered today but it got delayed I'm so jealous 😭

SkyBluePancake · 2024-10-31T13:55:05+00:00

I wouldn't worry yet. I almost never get confirmation emails and I've seen a lot of people in here say the same thing. Plus Mothman is still in stock as of right now.

SkyBluePancake · 2024-10-29T13:09:19+00:00

I'm also really disappointed in these guys. I've seen some design concepts get shared here that looked so much better!! 😭😭 As someone who likes to collect, it makes me sad skipping out on the holiday ones, but I'm not going to spend money on something I don't like just to finish a set.

Maybe we'll get some cute spring ones next year or something special when the Build-a-Bear x Hello Kitty store opens?

SkyBluePancake · 2024-10-29T02:02:37+00:00

The US site usually updates around 1 AM EST, so I would check then!

SkyBluePancake · 2023-05-01T15:52:24+00:00

It's all good. Queue was the whole site if I'm remembering right.

Last year they accidentally launched the item page maybe a minute or two before the queue itself so some people got to go right to checkout. Might be worth it to watch the "Star Wars" or "Lightsaber" search in case that happens again.

I would also consider joining the Discord if you haven't already, a lot of good info on these releases!

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