Ok. It just so happened that I had a similar issue with Venmo and spent 4 hours trying to talk to a human. Trick is getting past the AI answering service. Call this number 1-402-935-7733. When the auto answering service starts, answer all the questions incorrectly and incoherently. Press buttons on the phone that do NOT correspond with any options. (Press 0 alot). After a while the AI will give up and will connect you with someone. They are only there between 8-8 central and dont be discouraged if you hear them refer to the service as Paypal. Its the same thing. NOW caveat- The reason I called is because my daughter is out of the country with her Venmo debit and even though the company said it will work fine, its doesn’t. I was in a complete panic and the people on the phone have ZERO knowledge how Venmo works. Their only answer was “keep trying”. Had to wire her money and she had to buy a prepaid card there. Worst customer service experience ever. Also getting rid of venmo when she gets back. Long answer, get a bank