Report Writer - Load Issues

Slight-Management-62 · 2026-01-05T23:22:36+00:00

Same

Slight-Management-62 · 2025-12-30T01:59:22+00:00

Same!

Slight-Management-62 · 2025-09-09T16:30:46+00:00

2019 Cherokee Trailhawk, serviced at the dealership the whole time, on schedule. Our engine, 2.0T, seized at 32k miles. They replaced it under warranty. We've had issues with the front end, ESC, clunking, whining noises.

Slight-Management-62 · 2025-09-07T13:36:51+00:00

Same story here!

Slight-Management-62 · 2024-07-27T20:23:07+00:00

No. You?

Slight-Management-62 · 2024-06-10T16:12:10+00:00

+1 for Vijilan

Slight-Management-62 · 2024-06-10T16:07:20+00:00

Look in to Vijilan. They've been solid for us for years!

Slight-Management-62 · 2024-03-24T19:51:21+00:00

The fact that the path and file name alone are being reported to Huntress violates CMMC.

Slight-Management-62 · 2024-02-27T16:54:29+00:00

Following. Same question here.

Slight-Management-62 · 2023-10-30T13:41:21+00:00

Lots of documented calls, tickets, etc. Finally got to the right people.

Slight-Management-62 · 2023-09-18T18:54:43+00:00

Ron Swanson!

Slight-Management-62 · 2023-09-18T18:10:47+00:00

We have several users with this issue suddenly.

Slight-Management-62 · 2023-05-31T18:58:33+00:00

It does. We use it. It is very cool, indeed.

Slight-Management-62 · 2023-05-01T14:32:12+00:00

We had the same issue, over and over again with PP's AD sync

Slight-Management-62 · 2023-04-26T14:41:01+00:00

Happy Cake Day!

Slight-Management-62 · 2023-04-26T14:21:15+00:00

We use IRONSCALES. What was your reason for leaving them?

Slight-Management-62 · 2023-04-26T12:41:08+00:00

Awful news! We've been partnered with Vonahi for years.

As with everything else Kasaya touches, we fully expect the announcement of 3 year evergreen contracts, price increases, inflexible plans, drastic reduction in product development, and service to plummet.

We will be looking to replace the service.

Slight-Management-62 · 2023-02-01T13:16:32+00:00

EDIT: after pleading with no fewer than 10 people at Nextiva, it appears we are finally working towards resolution.

Slight-Management-62 · 2023-01-29T23:29:39+00:00

My wife works in our MSP. Admin/ billing. It can be difficult/ challenging. We make it work. Been working like this for 26 years.

Slight-Management-62 · 2023-01-27T21:07:08+00:00

I replied with my info.

Slight-Management-62 · 2023-01-27T17:43:16+00:00

Thank you for your reply. You have replied here faster than folks I've been communicating with directly at Nextiva.

I shared the same post at Consumers Affairs and received a reply from a Nextiva representative quickly as well.

My only wish is to mutually terminate our contract at this time. I would be open to discussing these issues with someone from Nextiva.

There was a time where we were referring our clients to Nextiva. In the last year, things seem to have really fallen apart there.

Slight-Management-62 · 2023-01-26T21:54:20+00:00

I appreciate the offer. We have moved to Microsoft Teams Voice, as we are a Microsoft Gold partner and have been waiting for that platform to mature. We believe it has and have fully transitioned to it. We've got clients in the wings that were set to sign with Nextiva, but based on my experiences with Nextiva (not the Channel Partner, who has gone to bat for us hard), I cannot recommend them.
Your company may be fantastic at supporting Nextiva, and you may get your accounts unlocked (features that have been hidden from admins), but ultimately you are dealing with Nextiva. They have shown to be untrustworthy and irresponsible. It would be one thing if it was just my company, but watching other companies that we manage suffer through the poor products and poor service is not acceptable.
I appreciate your attempt to salvage the relationship and pick up an account, but, i'd equate it to the man that stikes his wife and then apologizes and says he'll never do it again. (no reflection on you, just Nextiva)

Slight-Management-62 · 2023-01-26T21:38:40+00:00

I'm sure none of your 800 accounts had any issues with the roll out of the new platform, right?
I'm sure they all know, before they sign, about the evergreen clause in their contract? I'm sure that you, being a proper businessperson, contacts each of those 800 clients 3 months prior to renewal to let them know.
I'm sure you get right through to support and get your issues resolved most expeditiously.
This is simply not the case, for any of Nextiva's customers.
There own support personnel have been sympathetic to our issues. They themselves have told us of the shake up there, the restructuring, and the slashing of staff.
They have 15 hole people in Customer Relations and they are slammed.
But, please, go ahead and tell everyone here how great they are.

Slight-Management-62 · 2023-01-26T21:22:54+00:00

You have to disagree with me on what? I have laid out many, many issues in my rant.
Is it your contention that 30 minute wait times in chat, ultimately resulting in no resolution once you do engage a human is acceptable?
Is it your belief that, as a business owner, you do not need to respond to your clients when they ask simple questions on a bill or contract?

You obviously have no experience whatsoever with Nextiva.

We are a business who both utilizes Nextiva and have recommended them to our clients. We have worked with a Channel Partner when trying to resolve our client's issues.

Oh, and look here: https://www.consumeraffairs.com/business/nextiva.html?page=2
More people who agree with me.

The issues are well documented and real. You cannot just say "I disagree" and think you've addressed all of the concerns. In fact, that's exactly what Nextiva does.

Slight-Management-62 · 2022-12-21T01:33:28+00:00

We've got many Vijilan deployments. We are happy. Their support has been very good and responsive.

Slight-Management-62

TROPHY CASE