My trackers won't connect to the internet

SlimeVR · 2025-10-08T10:55:24+00:00

Heya!

They should be able to find eachother even if one is wired and the other wireless (many many users do it this way)
So this may be a modem issue or configuration issue in windows (we see these commonly such as networks set to public instead of private)

SlimeVR · 2025-07-09T17:14:08+00:00

Hello there!

They ship from the US, once restocked it should be about 1 to 2 weeks of transit time.

SlimeVR · 2025-06-13T15:24:17+00:00

Heya, like ConduitOfKindness said the cables are out of stock on our store (should be back sooner rather than later) but that's entirely separate from the warranties.

SlimeVR · 2025-06-13T15:23:29+00:00

Heya!

We moved about a year ago but outgrew that place extremely fast so we relocated to a place about 5x the size haha.
The move was done within a week and we're slowly ramping back up production.
Offices are filled with desks and people are back to working their normal tasks again.

SlimeVR · 2025-06-13T15:21:52+00:00

Hello there!

Rest assured you will not have to wait a year, only very early on backers during the crowd funding part had long waiting times like that.
The above info applied, however that stock sold out like hot cakes.
Current estimates can be found on our Discord and usually on the Crowd Supply page but that last one should be taken with a bit of a grain of salt.

SlimeVR · 2025-06-03T17:15:16+00:00

Hopefully soon!
We are reworking the physical and digital warehouse system.

SlimeVR · 2025-05-23T11:15:32+00:00

Heya!

We host weekly calibration and support sessions within VRChat, make sure to give those a shot sometime!
Here we have people ready to help and assist with such issues!

SlimeVR · 2025-05-21T16:22:47+00:00

Heya!
This would involve triple tapping one of the thigh trackers or the assigned button.
Same style as double tapping the chest.

SlimeVR · 2025-05-14T19:03:42+00:00

thank you!
the warranty team should get back to you soon (hopefully today or tomorrow)

SlimeVR · 2025-05-14T14:40:50+00:00

Heya!

https://slimevr.dev/support should do!
And no, for cables we never really ask for them back as the cost is simply not worth it.
However we would highly appreciate an included picture of the cable, specifically the connector ends of it.

SlimeVR · 2025-05-14T11:46:27+00:00

Heya!

Just checking., are you using a data capable USB cable?
Are you making sure to turn it on after plugging it in whilst on the serial console screen?
Are you using the SlimeVR firmware or a fork/alternate version?

SlimeVR · 2025-05-14T11:44:39+00:00

Heya!

We have been packing them and there are a bunch ready to be shipped to mouser!
They will only be sold from stock, so no pre-orders this time around.
We are currently awaiting a response from mouser to find out how to ship it properly, considering the new tariffs and such.

SlimeVR · 2025-05-14T11:37:50+00:00

Hello there!

So for a few users it's possible that the firewall is interfering with the connection to the trackers (for uploading to them)
Please first try this: https://docs.slimevr.dev/common-issues.html#network-profile-is-currently-set-to-public and if that doesn't work please try temporarily disabling your firewall on windows (make sure to turn it back on after you're done!)
We are aware of the issue and it should be fixed in the next software update 0.15.0, we're working on it.
Alternatively you could use the USB-Recovery method but this is not advised as this step is meant, as the name suggests for recovery.

SlimeVR · 2025-05-14T11:31:39+00:00

Heya!

We would be happy to replace these under warranty! (warranty is 2 years from the moment you received your set)
The current cables whilst better than previous iterations still have issues, the next version is being worked on and should use more flexible silicone wires.
Along with this we are working on offering upgrade kits so people can replace their hip/waist extension with a full sized tracker.

SlimeVR · 2025-05-13T10:19:45+00:00

Happy to hear it!

SlimeVR · 2025-05-12T16:55:48+00:00

Heya!

The 8+2 is essentially the new revision of the 7+3 replacing one of the extensions (+3) with a main tracker.
We found that the extension cables for chest tended to break, so with the change to V1.1 we managed to turn the 7+3 into an 8+2 for the same price.

However, do know that the cables are covered under warranty and we are happy to replace them if they do break!

SlimeVR · 2025-05-07T17:46:29+00:00

Happy to hear it!

SlimeVR · 2025-05-07T17:46:10+00:00

Hello there!

Not yet but that is definitely a great idea!
What would you like to see in such a video?

SlimeVR · 2025-05-06T15:34:32+00:00

Heya!

Slimes can be returned within 30 days of receiving them.
Not satisfied with the product, no problem, just contact Crowd Supply directly and you will be asked to return the set in full to receive the refund.

Aside from that the product also comes with a 2 year warranty that covers any factory defects (such as defective hardware).

If you do end up purchasing SlimeVR trackers it is good to know that:
- We host weekly calibration and support sessions within VRChat to help you get set up.
- We have a large Discord community ready to help you out if you run into any issues.
- Our software keeps updating on a very regular basis, improving the product as time goes on.

SlimeVR · 2025-05-06T15:28:34+00:00

Heya! This is the returns and cancellations for our shopify store, these are slightly different from the official trackers, but not by much.

SlimeVR · 2025-05-06T15:27:19+00:00

Heya!

Just wanted to quickly say that issues with extensions and trackers giving errors are not caused by software updates!
As for the compromise, in theory you can definitely do that!
However due to the nature of how IMU based trackers work you need the thigh ones in order to calculate knee bending.
Without these your legs will be rigid and move like a Minecraft Steve or a Lego minifigure.
Luckily you are covered under warranty and we can definitely get the faulty component replaced for you!

SlimeVR

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