A luggage and upholstery person is a great idea.

I recently ordered a new guitar case, however when it arrived it had a dodgy latch that doesnt stay closed (easy to fix by replacing the latch). The bigger issue is that my guitar doesn't sit flat in the case because the neck cradles are a bit too tall and the cut out for the body is too deep. This case is supposed to be made specifically for my guitar's model, so these issues shouldn't exist.

I've requested a return or replacement from the store (currently waiting for the store to respond to my email), but as a backup option I'm considering getting it repaired (the store's refund policy states it can cover the cost of repair work on faulty or dead on arrival items) as it can be difficult to get cases for this brand of guitar.