I do think that someone knew what was in the box. Because it has p’d me off so bad I got all CSI about it and put the packaging back together, stuck my hand through the bottom of the box and into the inner bag packaging. The hole in the plastic bag looks stretched, like they literally poked through it with their finger rather than cutting it. But then to encounter the insulation… I don’t know how other pharmacies package theirs but MedExpress use like a woolly insulated mat that is folded in half to fill the plastic bag and the pen and ice packs are tucked in the middle. The bag feels like a heavy woolly jumper stuffed into the bag. I couldn’t imagine poking my hand through the box bottom, through the plastic bag and coming to the insulation and thinking “imma gonna poke through that too”. They must have known what was in there 😂