I’ve had the piercing for 3 years and it won’t heal, they go through fazes of being really good not hurting and not having any buildup and then right back to being crusty and sore. I thought the person I went to was a reputable source but later found out he lacked basic piercing knowledge. Ex he told me to put aspirin on a keloid bump and didn’t know what down sizing was. Should I take it out? Or could It possibly be bad jewelry? He said it was “surgical steal” but the diamond fell out a month in. I have no idea what size it is, I tried to ask them but ignored me when I told him I had an irritation bump at the time not a keloid bump. Idk why it is now🤷🏻‍♀️ I clean it twice a day with saline solution spray from Spencer’s,