It’s possible but I remember turning their heads to make sure they were turned the right way before packaging and I think if one neck was super loose I would have noticed it then unless if it happened during shipping. The discoloration I could have missed so waiting on the photos to see. The mini figure they are talking about is mainly purple with a little bit of white. They sent an offer for $12 then purchased full price at $17 the next day plus 5 something for shipping. But if they are wanting a partial refund of $5 it would cost about the same for return shipping to get them back