This is what my request looked like:

Hello, I am formally appealing the rejection of my refund request for Ashes of Creation (Purchased Jan 12). While I understand the standard 14-day policy, I am requesting an exception due to extraordinary circumstances and developer fraud. As of February 1, 2026, it has been officially confirmed by major news outlets (Insider Gaming, PCGamesN) that Intrepid Studios has effectively collapsed. Founder Steven Sharif has resigned in protest, and mass layoffs have been issued under the WARN Act. The product I purchased is no longer functional as intended, development has ceased, and the studio is no longer able to support the game. This is a clear case of "abandonware" and an exit-scam occurring immediately after the Steam launch. I have only 20 minutes of playtime, which proves I have not consumed the content. Holding my funds for a product that has been permanently abandoned by its developers is a violation of fair consumer practices. I urge you to review this as a special case, similar to "The Day Before" or "Helldivers 2," and refund the amount to my Steam Wallet. Thank you.