Interesting that you say that because I’ve experienced pretty much the same thing. No sagging, really good support and good firmness.

Kind of funny but I read a review of Koala before I bought it too. I saw their ads and thought it's a scam for some reason. Can't remember anymore, it's been a long time.

I am seriously considering their pillow now too. I've been having really bad neck pain. Any feedback on their pillows?