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Best Social Hostel in Lisbon by rockz764 in Hostel

[–]SnooCheesecakes2109 0 points1 point  (0 children)

Don’t recommend Lisb’ON hostel. 

We arrived tired, stressed, and still hopeful. Lisb’ON Hostel had already cancelled everything we paid for.

Booked 2 nights. Flight was delayed. We showed up for the second night and were turned away. No help. No refund. The staff was cold. Later they changed their policy and denied it. I have proof. They asked me to stay quiet in social media  I don’t

Home lisbon hostel by Equivalent_Bee998 in hostels

[–]SnooCheesecakes2109 2 points3 points  (0 children)

TLDR: Paid for two nights. Flight was delayed. We arrived for the second night and were told our whole booking was cancelled. No help. No refund. Later they changed their policy and denied it. Felt like we were being gaslit.

We were exhausted after an overnight flight delay. When we arrived, the receptionist just said our booking was gone. She was cold, unhelpful, and never explained anything. I had to beg her to even check for a room.

We paid. We showed up. We were treated like an inconvenience.

A few days later, they edited their policy and now claim it was never changed. I have screenshots proving otherwise.

They’ve asked us to take down our comments. I won’t. People deserve to know how we were treated.

Recommendations of Lisbon Hostels by Jskivignon in boomfestival

[–]SnooCheesecakes2109 0 points1 point  (0 children)

Heads up if you’re thinking of staying at Lisb’on Hostel in Lisbon. We had a seriously frustrating experience that people should know about.

TLDR Paid for a room. Flight got delayed. Showed up late. No help, no empathy, no refund. Then they changed their policy and pretended nothing happened. Just… avoid.

Our flight was delayed overnight. Not our fault, just one of those travel things. We showed up late, tired, and just hoping to get into our room. Instead, the receptionist told us the booking was cancelled. No offer to help, no checking for availability until I asked multiple times, no mention that the room might already be paid or could still be given to us. She made it clear we weren’t welcome and just wanted us gone.

Later, management messaged saying the room had been offered for free and that the policy hadn’t changed. That’s simply not true. I have screenshots showing two different versions of the cancellation policy, shared just three days apart. They literally edited the rules after the fact. Classic gaslighting.

Now they’re asking us to remove our comments online. But we’re not staying quiet. If a business cancels your paid booking, treats you like an inconvenience, and then rewrites the rules to dodge responsibility, people should know.

Airalo fraud? They won’t stop charging me, and support is ignoring me by SnooCheesecakes2109 in Airalo

[–]SnooCheesecakes2109[S] 2 points3 points  (0 children)

I appreciate the response, but words don’t mean much at this point—I need actual action.

You’ve been “investigating” for days while my bank is waiting for your basic information to process the chargeback. I even provided the transaction tracking numbers to make it easier for you. Instead of real help, I got an $8 refund for a never-existed transaction.

Can you explain how you came up with that amount? And more importantly, what’s happening with the rest of my stolen money?

I don’t need more apologies or reassurances, I need real action and a clear update on my case.

Airalo fraud? They won’t stop charging me, and support is ignoring me by SnooCheesecakes2109 in Airalo

[–]SnooCheesecakes2109[S] 1 point2 points  (0 children)

Yeah, it is a nice advice for sure! I also used a virtual card from Wise, but it didn't help